John Lape
Highland Heights,KY
Summary
Experienced IT Systems Administrator with expertise in Active Directory management, SCCM administration, Google Workspace administration, and technical support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Loveland City Schools
Loveland, OH
05.2017 - 09.2025
- Administered user accounts and access permissions in Active Directory.
- Developed and maintained SCCM collections for targeted software installations.
- Administered operating system deployments and updates across multiple devices.
- Managed software distribution through System Center Configuration Manager.
- Administered Google Workspace
- Implemented security protocols to safeguard sensitive student data.
- Provided technical support for faculty and staff regarding software issues.
- Collaborated with vendors for software installations and updates efficiently.
- Trained staff on best practices for technology use in classrooms.
- Installed and configured operating systems, software applications, and system management tools.
- Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
Desktop Support Engineer
Forward Edge, Inc
Sharonville, OH
03.2014 - 05.2017
- Provided technical support for desktop hardware and software issues.
- Diagnosed and resolved network connectivity problems for users.
- Managed user accounts and access permissions in Active Directory.
- Assisted with software installation and configuration on desktops.
- Conducted training sessions on new systems and applications for staff.
- Collaborated with IT team to improve service desk processes.
- Responded promptly to user inquiries via phone, email, or ticketing system.
- Resolved printer problems remotely or onsite as needed by users.
Small Business Owner
RJ Lape Computer Technologies
Taylor Mill, Kentucky
06.2010 - 03.2014
- Managed daily operations and customer service for technology support services.
- Established relationships with clients to identify their technology needs and solutions.
- Researched emerging technologies to offer updated services to clients effectively.
- Provided onsite (end user) support for Dell through QualX.
Education
Some College (No Degree) - Computer Science
Beckfield College
Florence, KYSkills
- Active Directory management
- SCCM administration
- Operating system deployment
- Google Workspace administration
- Technical support
- Vendor collaboration
- User training
- Software installation
- Problem solving
- Service desk processes
- Hardware installation
- Software deployment
- Operating systems
- Windows administration
Certification
- Google Workspace Administrator
- A+
- MCP
Affiliations
- Help my wife with her hot sauce company.
Timeline
IT Systems Administrator
Loveland City Schools
05.2017 - 09.2025
Desktop Support Engineer
Forward Edge, Inc
03.2014 - 05.2017
Small Business Owner
RJ Lape Computer Technologies
06.2010 - 03.2014
Some College (No Degree) - Computer Science
Beckfield College