John Lasso
Hayward,CA
Summary
Skilled Journeyman Technician with a proven track record at Jaguar Land Rover San Jose, adept in diagnostic testing and electrical systems. Excelled in reducing client downtime and boosting equipment efficiency, demonstrating exceptional mechanical aptitude and customer service. Collaborated effectively on team projects, enhancing productivity and customer satisfaction through professional expertise and clear communication.
Overview
18
18
years of professional experience
Work History
Shop Foreman
Land Rover San Francisco
12.2024 - Current
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
Journeyman Technician
Jaguar Land Rover San Jose
03.2021 - 12.2024
- Consistently met project deadlines, prioritizing tasks effectively and managing time efficiently.
- Reduced downtime for clients through swift identification and resolution of technical problems.
- Enhanced equipment efficiency by conducting regular diagnostics and implementing necessary repairs.
- Developed strong client relationships by providing clear communication, professional service, and reliable support.
- Increased customer satisfaction through timely and accurate troubleshooting of technical issues.
- Collaborated with team members to complete complex projects, resulting in improved productivity and performance.
Journeyman Technician
Land Rover Redwood City
05.2016 - 02.2021
- Diagnosed and repaired mechanical issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Collaborated with team members to streamline repair processes, reducing turnaround time significantly.
- Mentored junior technicians in troubleshooting techniques and best practices for vehicle repairs.
Service Advisor
Land Rover Redwood City
03.2014 - 05.2016
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Coordinated service appointments and managed customer inquiries, enhancing client satisfaction.
- Assisted technicians by providing accurate vehicle information to streamline repair processes.
- Maintained comprehensive knowledge of Land Rover products, ensuring informed recommendations to customers.
- Developed strong relationships with clients to promote loyalty and repeat business for the dealership.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Journeyman Technician
Land Rover Redwood City
03.2010 - 03.2014
- Streamlined repair processes by developing and implementing time-saving techniques.
- Consistently met project deadlines, prioritizing tasks effectively and managing time efficiently.
- Reduced downtime for clients through swift identification and resolution of technical problems.
- Improved overall system reliability by performing thorough preventative maintenance tasks on a consistent basis.
Journeyman Technician
British Motor Car Distributors
05.2008 - 02.2010
- Skillfully navigated challenging situations involving multiple priorities or conflicting objectives to achieve desired outcomes.
- Consistently met project deadlines, prioritizing tasks effectively and managing time efficiently.
- Reduced downtime for clients through swift identification and resolution of technical problems.
Education
A.A.S. - Automotive Engineering
Sequoia Institute of Technology
Fremont, CALand Rover
Land Rover University
Newport Beach, CASkills
- Computer skills
- Power tools proficiency
- Precision measuring
- Electrical systems
- Diagnostic testing
- Mechanical aptitude
- Schematic interpretation
- Hand tools proficiency
- Customer service
Timeline
Shop Foreman
Land Rover San Francisco
12.2024 - Current
Journeyman Technician
Jaguar Land Rover San Jose
03.2021 - 12.2024
Journeyman Technician
Land Rover Redwood City
05.2016 - 02.2021
Service Advisor
Land Rover Redwood City
03.2014 - 05.2016
Journeyman Technician
Land Rover Redwood City
03.2010 - 03.2014
Journeyman Technician
British Motor Car Distributors
05.2008 - 02.2010
A.A.S. - Automotive Engineering
Sequoia Institute of Technology
Land Rover
Land Rover University