John Lawrence Bergeron
Laplace
Summary
Dedicated hotel management professional skilled in optimizing front desk operations and enhancing guest relations. Expertise includes supervising staff, coordinating seamless services across departments, and efficiently managing high-pressure situations to deliver outstanding guest experiences and maintain operational excellence.
Overview
29
29
years of professional experience
Work History
FRONT DESK SUPERVISOR
Hilton Airport New Orleans
10.2022 - 07.2025
- As the Front Desk Supervisor, I kept the Front Desk and its staff running at peak efficiency while dealing with the heavy demands of a high-volume hotel.
- Assisted with arrivals of traveling guests, airline pilots, and flight crew to ensure smooth check-in and enhance guest satisfaction.
- I supervised the shuttle drivers, making sure that their vehicles were in proper working order as well as making sure they were on time with their hotel and airport pickup schedules.
- Coordinated with local hotels during airport closings and overbookings to secure accommodations for all guests, ensuring uninterrupted service and guest satisfaction.
- I assisted in helping the banquet team members and guests with making sure their events were properly taken care of to give the attendees the best experience possible.
- Coordinated with Food and Beverage Director to balance restaurant service demands, streamline room service operations, and maintain stock levels in the marketplace store.
- While at the hotel I worked closely with other front desk members, shuttle drivers, restaurant staff, and maintenance to give our customers the very best stay while away from home.
NIGHT MANAGER
Holiday Inn, Quality Inn, Sohum Inn, Motel 6/ Studio 6
08.2004 - 08.2022
- Managed night operations, including guest check-ins, problem resolution, and daily audits for hotel and restaurant.
- I handled issues across all departments, such as front desk, night audit, maintenance, housekeeping, hotel security, guest safety, and the hotel restaurant.
- Worked 7 days a week during staffing shortages, training new hires to ensure seamless operations.
- After times of major storms or other emergencies, I helped to set up accommodation for various large companies at the hotel as well as making sure that the rooms were coordinated by day shift and night shift teams.
- Demonstrated loyalty by remaining with hotel through multiple franchise transitions, adapting to new systems and regulations.
- With each franchise change I learned a new computer system and franchise rules and regulations.
- Computer systems used – Opera, Choice Advantage, Profit Manager, CheckINN, and Motel 6 G6
Airport Customer Service
St. John the Baptist Parish Regional Airport
05.1996 - 01.2004
- Oversaw daily airport operations, managed personnel and budgets, ensured safety and regulatory compliance, and handled administrative and financial tasks, including fee collection, marketing, and facility maintenance, to maintain smooth airport functionality.
- Managed Fixed Base Operation (FBO) services, providing fuel, supplies, maintenance, and support to private planes, enhancing service offerings and customer satisfaction.
- Assisted with planning and execution of Annual Poker Run, air shows, and other airport events, fostering community engagement and promoting airport visibility.
Education
Bachelor of Science Degree - Psychology, Communication
Southeastern Louisiana University
Hammond, La.01-2000
High School -
East St John High School
Reserve, La01-1992
Online Degree - Business, Human Resources
Post University
Waterbury, Ct.Skills
- Reservation Systems
- Customer/ Guest Services
- Guest relations
- Hotel Management (20years)
- Human Resources
- Proficient in Microsoft Word, Outlook, and Excel
- Attention to Detail
- Communication Skills
Timeline
FRONT DESK SUPERVISOR
Hilton Airport New Orleans
10.2022 - 07.2025
NIGHT MANAGER
Holiday Inn, Quality Inn, Sohum Inn, Motel 6/ Studio 6
08.2004 - 08.2022
Airport Customer Service
St. John the Baptist Parish Regional Airport
05.1996 - 01.2004
Bachelor of Science Degree - Psychology, Communication
Southeastern Louisiana University
High School -
East St John High School
Online Degree - Business, Human Resources
Post University