John Legaspi
Panorama City,CA
Summary
Dedicated IT professional with over 10 years of experience in workstation management, hardware/software troubleshooting, and technical support. Proven ability to handle multiple tasks, and deliver high-quality technical support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Desktop Support Technician
Kaiser Permanente
11.2018 - Current
- Delivered enterprise workstation support for over 5,000+ desktops and laptops across Kaiser Permanente facilities and locations, assisting diverse range of users from executives to non-medical/medical staff, including doctors, nurses, maintenance staff, managers, directors. dept administrators all across multiple departments.
- Managed ticket work orders and incidents using ServiceNow (IT Operations). Ensuring compliance with SLAs and escalating complex issues for timely resolution.
- Conducted hardware installations, device replacements, and computer swaps, including software deployment, data transfer, and PC imaging (up to 100 PCs per day) as part of PC Refresh/Hardware Lifecycle initiatives.
- Provided remote support using Bomgar, managed escalations, and collaborated with vendors and enterprise groups to troubleshoot and resolve hardware, software, and application issues, including break/fix challenges and project-related tasks.
- Created technical documentation and trained Kaiser SCAL 1 PC Technicians to ensure consistent team performance and knowledge sharing.
I.T. Technician
Seersoft Inc.
06.2013 - 04.2021
- Windows Server 16, Hardware/Software Troubleshoot, System Administrator.
- Network and Email Support.
Education
Los Angeles Valley Collage
2016-2020United Education Institute
2012-2013Panorama High School
2007-2011Skills
- Troubleshooting & Support: Application/hardware diagnostics, break/fix resolutions, remote assistance (Bomgar), ticket management (ServiceNow)
- Hardware/Software Management:
PC imaging, deployments, data transfers, lifecycle upgrades, Windows/Mac OS/Linux support
- Other: Documentation development, vendor collaboration, basic networking (TCP/IP), asset management
- Scripting & Programming: PowerShell, BAT, CMD, C, C#, JS,
Python (including bot development and automation)
Timeline
Desktop Support Technician
Kaiser Permanente
11.2018 - Current
I.T. Technician
Seersoft Inc.
06.2013 - 04.2021
Los Angeles Valley Collage
United Education Institute
Panorama High School
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