John Lesieutre
Chagrin Falls,OH
Summary
Results-driven Director of Operations with extensive experience at Topgolf, recognized for enhancing operational efficiency and customer satisfaction through strategic planning and comprehensive leadership training. Proven expertise in multimillion-dollar P&L management and process improvement, fostering continuous improvement and stringent cost control. Possesses strong business management skills and effective team leadership that elevate company morale and overall performance.
Overview
25
25
years of professional experience
Work History
Director of Operations
Topgolf
Independence, OH
09.2014 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Praised workers for their excellent contributions, leading to heightened workplace satisfaction.
- Oversaw the scheduling of departmental managers effectively.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Provided leadership and guidance to subordinate managers and supervisors.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Ensured compliance with applicable laws, regulations, industry standards.
- Managed day-to-day operations of a large staff in multiple departments.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
General Manager
Claim Jumper Restaurant
Phoenix, AZ
07.1999 - 09.2012
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-1986
Skills
- Leadership training
- Strategic Planning
- Operations oversight
- Business management
- Sales strategies
- Continuous improvement
- Process improvement
- Cost control
- Multimillion-dollar P&L management
Accomplishments
- Topgolf Director's Cup 3 time winner. 2018, 2021,2022.
Timeline
Director of Operations
Topgolf
09.2014 - Current
General Manager
Claim Jumper Restaurant
07.1999 - 09.2012
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University