John Lofgren
Colorado Springs,CO
Summary
Professional Development Manager with over 30 years of experience in public safety and over 20 years of experience designing and implementing effective training programs to enhance employee skills and organizational performance. Proven track record in collaborating with quality assurance teams to identify training needs and deliver impactful learning solutions. Strong communicator with exceptional mentorship skills, dedicated to fostering a culture of continuous learning and growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Training and Development Manager
El Paso Teller E911 Authority
01.2016 - Current
- Schedules and plans professional development for staff at the El Paso Teller 911 Authority
- Develops, proposes, and manages annual training budgets
- Designs and oversees training to enhance the professional development of dispatchers and call-takers in the PSAPs
- Establishes policy and procedures at the El Paso Teller 911 Authority.
- Supervised a team of Quality Assurance Analysts
Quality Assurance Analyst/Trainer
01.2010 - 01.2016
- Audit 911 calls to ensure compliance to the protocol standards
- Teach IAED Police and Fire Protocols
- Provide in-service training to the dispatchers and call-takers in the PSAPs.
Public Safety Dispatcher
Colorado Springs Police Department
10.2001 - 01.2010
- Dispatch Duties for Police, Fire and Medical Services
- Using and teaching IAED Protocols
- Training new-hire dispatchers and call-takers for CSPD and other local agencies.
Dispatch Supervisor
Manitou Springs Police Department
01.2001 - 10.2001
- Hiring, Training, and Scheduling for dispatch center staff
- Emergency Medical Dispatch Quality Assurance
- Organized and Managed the Communication Center Budget.
Police Dispatcher
Manitou Springs Police Department
05.1994 - 01.1996
- Answered 911 and non-emergency incoming phone calls
- Dispatch Duties and Trainer for Police, Fire and Medical Services
- Data Entry for the department’s records management system.
Police Officer
Manitou Springs Police Department
01.1996 - 07.2001
- Sworn Police Officer Duties
- Metro Vice Narcotics and Intelligence Unit Detective (April 1997-July 1998)
- Utilized strong Interpersonal and Customer Service Skills.
Volunteer Firefighter/EMT
Manitou Springs Fire Department
01.1992 - 01.1998
Training Manager
El Paso Teller E911 Authority
01.2016 - 08.2023
- Schedules initial training courses for all new PSAP employees
- Supervises a team of Quality Assurance Analysts
- Develops, proposes, and manages annual training budgets
- Develop and oversee in-service training for the dispatchers and call-takers in the PSAPs.
Skills
- Certified instructor in EMD-Q, EFD-Q, and EPD-Q since 2006
- Extensive experience cultivating a supportive work atmosphere and enhancing interconnection between teams
- Proficient in software system AQUA and ProQA
- Expert in creating CDE materials
- Serves on several boards for the Academy reviewing proposals for change (PFCs)
Certification
- EMD-Q, EFD-Q, EPD-Q Regional Master Instructor
- EFD and EPD Regional Master Instructor
- ETC Instructor
- Have taught over 200 Courses for Priority Dispatch Corporation in more than 25 States
- IAED Police Curriculum Board Member Chair
- IAED EDQ Standards Board Member
- IAED EDQ Curriculum Board Chair
- IAED Certification Board Member
- CSPD/MPD Commander’s Commendations and various Awards
- National Q Lead Evaluator
- Presented Multiple sessions at the National Navigator Conference beginning in 2015 on Q-related topics, including the Master Q Session
- Taught a Class at the National NENA Conference in 2015
- Featured in an article in IAED Q Tips publication
- Authored an Instructor Outlook article in 2011
- IAED Instructor of the year 2016
Timeline
Training and Development Manager
El Paso Teller E911 Authority
01.2016 - Current
Training Manager
El Paso Teller E911 Authority
01.2016 - 08.2023
Quality Assurance Analyst/Trainer
01.2010 - 01.2016
Public Safety Dispatcher
Colorado Springs Police Department
10.2001 - 01.2010
Dispatch Supervisor
Manitou Springs Police Department
01.2001 - 10.2001
Police Officer
Manitou Springs Police Department
01.1996 - 07.2001
Police Dispatcher
Manitou Springs Police Department
05.1994 - 01.1996
Volunteer Firefighter/EMT
Manitou Springs Fire Department
01.1992 - 01.1998
Similar Profiles
Lydia SosaLydia Sosa
HCV Tech Assistant at El Paso Housing AuthorityHCV Tech Assistant at El Paso Housing Authority
GLORIA VIDALGLORIA VIDAL
Service Coordinator at Housing Authority of the City of El PasoService Coordinator at Housing Authority of the City of El Paso
Claudia VallesClaudia Valles
Outreach Specialist at El Paso Health Department, City of El PasoOutreach Specialist at El Paso Health Department, City of El Paso
ROBERT BARKERROBERT BARKER
Labor Foreman at DPR ConstructionLabor Foreman at DPR Construction
Addison KleinAddison Klein
Cleaning Assistant at Kirsten MarlowCleaning Assistant at Kirsten Marlow