Kimberly Blair
Mendota,IL
Summary
A committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations, and am knowledgeable about dispatch procedures and policies.
Overview
30
30
years of professional experience
Work History
911 Emergency Telecommunicator
Illinois Valley Regional Dispatch
09.2016 - Current
- Certified in LEADS, EMD, EPD, EFD and CPR
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Emergency Telecommunicator – Part-time
Mendota Police Department
10.2014 - 09.2016
- Answer emergency and non-emergency calls from citizens requesting assistance and dispatch appropriate agency (Police, Fire, Ambulance) for Mendota, Earlville and Leland
- Handled Walk-in complaints.
- Processed citations issued for court purposes
Cashier
Road Ranger Gas Station
06.2013 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Dispatcher
Crown Cars Limousine Service
03.2011 - 02.2012
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Emergency Telecommunicator
NW Central Dispatch System
12.1993 - 11.2010
- (Police, Fire, Ambulance) for eleven suburbs
- MABAS Division 1, ILEAS, Answer emergency and non-emergency calls from citizens requesting assistance and dispatch appropriate agency.
- LEADS Quality control – checked LEADS entries for errors and had them corrected.
- Acting OIC (Operator in Charge) as needed when Shift Supervisor was not on duty.
Education
Associate’s Degree in Business Administration - Medical Coding and Billing
American Intercontinental University Online
Hoffman Estates,IL02.2009
Associate’s Degree in Criminal Justice - Criminal Justice
Illinois Valley Community College
Oglesby, IL01.1989
High School Diploma -
Mendota Township High School
Mendota, IL05.1986
Skills
- LEADS Certified
- Typing 45 WPM
- EMD/EFD/EPD Certified
- CPR Certified
Timeline
911 Emergency Telecommunicator
Illinois Valley Regional Dispatch
09.2016 - Current
Emergency Telecommunicator – Part-time
Mendota Police Department
10.2014 - 09.2016
Cashier
Road Ranger Gas Station
06.2013 - 05.2017
Dispatcher
Crown Cars Limousine Service
03.2011 - 02.2012
Emergency Telecommunicator
NW Central Dispatch System
12.1993 - 11.2010
Associate’s Degree in Business Administration - Medical Coding and Billing
American Intercontinental University Online
Associate’s Degree in Criminal Justice - Criminal Justice
Illinois Valley Community College
High School Diploma -
Mendota Township High School
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