Kimberly Blair
Mendota,IL
Summary
A committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations, and am knowledgeable about dispatch procedures and policies.
Overview
30
30
years of professional experience
Work History
911 Emergency Telecommunicator
Illinois Valley Regional Dispatch
Peru, IL
09.2016 - Current
- Certified in LEADS, EMD, EPD, EFD and CPR
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Emergency Telecommunicator – Part-time
Mendota Police Department
Mendota, IL
10.2014 - 09.2016
- Answer emergency and non-emergency calls from citizens requesting assistance and dispatch appropriate agency (Police, Fire, Ambulance) for Mendota, Earlville and Leland
- Handled Walk-in complaints.
- Processed citations issued for court purposes
Cashier
Road Ranger Gas Station
Mendota, IL
06.2013 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Dispatcher
Crown Cars Limousine Service
Des Plaines, IL
03.2011 - 02.2012
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Emergency Telecommunicator
NW Central Dispatch System
Arlington Heights, IL
12.1993 - 11.2010
- (Police, Fire, Ambulance) for eleven suburbs
- MABAS Division 1, ILEAS, Answer emergency and non-emergency calls from citizens requesting assistance and dispatch appropriate agency.
- LEADS Quality control – checked LEADS entries for errors and had them corrected.
- Acting OIC (Operator in Charge) as needed when Shift Supervisor was not on duty.
Education
Associate’s Degree in Business Administration - Medical Coding and Billing
American Intercontinental University Online
Hoffman Estates,IL02.2009
Associate’s Degree in Criminal Justice - Criminal Justice
Illinois Valley Community College
Oglesby, IL01.1989
High School Diploma -
Mendota Township High School
Mendota, IL05.1986
Skills
- LEADS Certified
- Typing 45 WPM
- EMD/EFD/EPD Certified
- CPR Certified
Timeline
911 Emergency Telecommunicator
Illinois Valley Regional Dispatch
09.2016 - Current
Emergency Telecommunicator – Part-time
Mendota Police Department
10.2014 - 09.2016
Cashier
Road Ranger Gas Station
06.2013 - 05.2017
Dispatcher
Crown Cars Limousine Service
03.2011 - 02.2012
Emergency Telecommunicator
NW Central Dispatch System
12.1993 - 11.2010
Associate’s Degree in Business Administration - Medical Coding and Billing
American Intercontinental University Online
Associate’s Degree in Criminal Justice - Criminal Justice
Illinois Valley Community College
High School Diploma -
Mendota Township High School