Jeremy Frazier
Morrisonville,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Telecommunicator Specialist
Illinois State Police
Springfield, IL
03.2024 - Current
- Answers and takes action based upon incoming telephone calls (emergency, cellular 9-1-1, non - emergency) from the public.
- Sends and receives voice and data messages by two - way radio.
- Assign ISP officers to calls for service and initiates requests for fire or emergency medical services in response to emergencies.
- Visually recognizes malfunctions of a personal terminal and works closely with wire services and the state computer center LEADS to test and reprogram the terminal
- Coordinates the radio communications of state, county, municipal, and federal law enforcement officers during natural disasters, prison breaks, and other multi - jurisdictional efforts.
- Monitors the National Warning System NAWAS and utilizing special equipment to conduct weekly tests and broadcasts severe weather.
Telecommunicator Trainee
Illinois State Police
Springfield , IL
09.2023 - 02.2024
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Clear speaking voice.
- Maintains self control under stressful conditions.
Operations Associate
Secretary of State
Springfield, IL
05.2021 - 09.2023
- Coordinated support to facilitate general office operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
Material Specialist
Caterpillar
Decatur, IL
02.2021 - 04.2021
- Maintained positive working relationship with fellow staff and management.
- Packaged products and goods to arrange transportation for shipment.
- Conducted warehouse cycle counts and rotated stock.
- Operated forklifts, pallet jacks, hand trucks and dollies.
Delivery Driver Helper
UPS
Litchfield, IL
11.2020 - 12.2020
- Documented delivery information, updating after each stop.
- Dropped off items at customer locations.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Inspected goods and checked for damage before deliveries.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Lifted boxes and products with correct safety gear and techniques.
Education
High School Diploma -
Litchfield Senior High School
Litchfield, IL05.2019
Some College (No Degree) -
Lewis And Clark Community College
Godfrey, ILSkills
- Receiving Policies and Procedures
- Interpersonal and Written Communication
- Mail Management
- Excel Spreadsheets
- Professional and Mature
- Strong Problem Solver
- Organizational Skills
- Friendly, Positive Attitude
- Customer Service
- Good Work Ethic
- Reliable & Trustworthy
- 35 WPM
- LEADS certified
Timeline
Telecommunicator Specialist
Illinois State Police
03.2024 - Current
Telecommunicator Trainee
Illinois State Police
09.2023 - 02.2024
Operations Associate
Secretary of State
05.2021 - 09.2023
Material Specialist
Caterpillar
02.2021 - 04.2021
Delivery Driver Helper
UPS
11.2020 - 12.2020
High School Diploma -
Litchfield Senior High School
Some College (No Degree) -
Lewis And Clark Community College
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