John Logan Dunbar
Louisville,KY
Summary
Results-driven professional with a proven track record in delivering superior customer service, driving product sales, and cultivating a positive environment for marketing to customers. Over 15 years of experience in training and motivating teams to achieve personal growth through direct marketing and personal interaction. Excels at distilling complex information and communicating effectively, resulting in increased revenue, heightened product awareness, and elevated customer satisfaction. Seeking a Director of Customer Success role to leverage expertise in fostering client relationships and driving organizational success.
Overview
17
17
years of professional experience
Work History
Customer Associate/Server
JEFF RUBY'S CULINARY ENTERTAINMENT
01.2007 - Current
- Providing world-class service to ensure unforgettable Jeff Ruby experience.
- “Change The Game” Winner (EoTM Dec, 2023) Requirements: Outwork the competition. Pay attention to the little things. Help others be successful.
- Champagne Collet December 2023 1st place, sales contest winner across all 7 locations.
- Superior sales ability; excelled at communicating with customers; resulted in numerous “up sale” orders; increased revenue while delivering superior service
- Excels at challenges; won wine sales contest for two consecutive years while promoting Paul Hobbs wines; developed superior skill to match wines to customer tastes; generated >$9000 in sales
BRAND EDUCATION LEAD
BARDSTOWN BOURBON COMPANY
03.2021 - 09.2022
- Front facing supervisor that focuses on increasing guests experience, generating revenue, and onboarding.
- Successfully pioneered and implemented several FoH Sales Contest to increase BBC product sales.
- On-boarding and training for all new hires to ensure brand history, values, and information is understood and implemented.
- Created training material for sales team, FoH, and VE on all products, experiences, and further bourbon education.
VISITOR EXPERIENCE REPRESENTATIVE
BARDSTOWN BOURBON COMPANY
03.2021 - 09.2021
- A tour guide that offers an unparalleled guest experience on the KY Bourbon Trail.
Wine & Spirits Sales Manager
RIVER CITY DISTRIBUTING
06.2018 - 07.2019
- Daily sales for accounts across Louisville and Bardstown while creating own schedule to achieve company’s sales goals.
Education
Web Development/IT Programming -
Harrodsburg Vocational Tech
Associate of Arts - Pastry Arts
Midwest Culinary Institute of Cincinnati
Cincinnati, OH01.2010
General Studies -
Northern Kentucky University
Highland Heights, KY01.2007
Skills
- Professional and Courteous
- Customer Relations
- Revenue Growth
- Customer Retention
- Creative Problem Solving
- Conflict Resolution
Timeline
BRAND EDUCATION LEAD
BARDSTOWN BOURBON COMPANY
03.2021 - 09.2022
VISITOR EXPERIENCE REPRESENTATIVE
BARDSTOWN BOURBON COMPANY
03.2021 - 09.2021
Wine & Spirits Sales Manager
RIVER CITY DISTRIBUTING
06.2018 - 07.2019
Customer Associate/Server
JEFF RUBY'S CULINARY ENTERTAINMENT
01.2007 - Current
Web Development/IT Programming -
Harrodsburg Vocational Tech
Associate of Arts - Pastry Arts
Midwest Culinary Institute of Cincinnati
General Studies -
Northern Kentucky University
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