Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christa Young

Meadville,PA

Summary

Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in guest relation best practices and related options.

Goal-oriented worker with outstanding knowledge of organization and multi tasking issues.

Proven history of increasing productivity and customer satisfaction with great phone skills and customer relation talents.

Dedicated to professionalism and kindness to clients and co-workers.

Overview

19
19
years of professional experience

Work History

Server/Customer Service Associate

Applebee's Neighborhood Grill & Bar
Meadville, PA
06.2003 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Receptionist

Shafer Law Firm
Meadville, PA
06.2012 - 11.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associate of Arts - Paralegal Studies

Tri State Business Institute
Erie, PA
06.2012

Skills

  • Interpretation and Translation Services
  • Needs Assessment
  • Data Entry and Maintenance
  • Correcting Discrepancies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Microsoft Office Experience
  • 45 wpm Typing Skills
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality

Timeline

Receptionist

Shafer Law Firm
06.2012 - 11.2012

Server/Customer Service Associate

Applebee's Neighborhood Grill & Bar
06.2003 - 03.2022

Associate of Arts - Paralegal Studies

Tri State Business Institute

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Christa Young