Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Long

Hamilton

Summary

Highly motivated and goal-driven leader at the Toronto-Oakville service center since November 2022. I have had an incredible opportunity to work with this outstanding team and lead them to 2 back to back Maple awards with sales and delivery in collaboration. I am fortunate to have completed the Evolve 200 course in Fremont California where I learned many focuses and strategies to be the best leader I can. I try to better my abilities every day and approach every situation as an opportunity to better my team and our overall performance. I am thorough at understanding store metrics and how to improve them. My goal as a leader has been and continues to be to build the best team that drives the highest level of success and excellence within Tesla.

Overview

5
5
years of professional experience

Work History

Associate Service Manager

Tesla
Oakville Ontario
11.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Lead Service Technician

Tesla
Oakville
06.2019 - 11.2022
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
  • Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.

Education

310-S Automotive Studies

Mohawk College
Hamilton Ontario
03.2018

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Employee Training and Development
  • Time Management
  • Goal-Oriented

Timeline

Associate Service Manager

Tesla
11.2022 - Current

Lead Service Technician

Tesla
06.2019 - 11.2022

310-S Automotive Studies

Mohawk College
John Long