John Lopez
Blue Palms Motel,Morey's Resorts
Wildwood Crest,NJ
1
Language
33
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership. Proven ability to streamline operations and enhance guest experiences, driving satisfaction and loyalty.
Work History
Assistant Manager
18 Years 2 Months- Streamlined front desk operations to enhance guest check-in and check-out experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Receptionist
2 Years 3 Months- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Coordinated reservations and room assignments, optimizing occupancy rates effectively.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest information, enhancing data integrity and accessibility.
Front Desk Clerk
3 Years 6 Months- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Handled reservations using hotel management software to maintain accurate booking records.
- Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Trained new front desk staff on operational procedures and customer service standards.
Customer Service Representative
5 Years 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated account management by guiding clients on product features and services.
- Assisted in training new team members on customer service protocols and system navigation.
- Enhanced customer satisfaction by implementing feedback mechanisms to improve service delivery. Opened Checking and Savings Accts. Wire Transfers, C/D's. Loan applications,etc...
Bank Teller/Consumer Loan Officer
7 Years- Processed customer transactions efficiently, ensuring accuracy and adherence to regulatory guidelines.
- Provided exceptional customer service, resolving inquiries and enhancing client relationships.
- Balanced cash drawers daily, maintaining precise records of financial transactions.
- Assisted in training new tellers on operational procedures and best practices.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.Proccess Consumer Personal Loans for our Acct, holders,etc.....
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Associate of Arts - Communications
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Staff supervision
Staff training and development
Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Blue Palms Motel,Morey's Resorts
08.2008 - CurrentRead More
Front Desk Receptionist
Crusader Resort
05.2006 - 08.2008Read More
Front Desk Clerk
Days Inn Hotel
01.2005 - 07.2008Read More
Customer Service Representative
PNC Bank, NA
07.2000 - 05.2006Read More
Bank Teller/Consumer Loan Officer
San Rafael Credit Union
06.1993 - 06.2000Read More
Arecibo Catholic College
Associate of Arts from Communications
Read More
Lorenzo C Gandia High Scool
High School Diploma
Read More