Summary
Overview
Work History
Education
Skills
Timeline
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John Lovett

Hertford,NC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

26
26
years of professional experience

Work History

Service Manager

Carolina Chrysler
05.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Raised CSI scores and maintained at a high level
  • Shop equipment maintenance and repair up keep
  • Effectively multi-task, prioritize and demonstrate urgency in the Service Department
  • Review financial reports weekly
  • Control shop flow to increase productivity
  • Guide technicians in diagnostic procedures and training
  • Run daily reports on technician hours
  • Overlook warranty repair procedure by manufacture policy

Service Advisor

Hall Ford Elizabeth City Service
01.2016 - 05.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high CSI scores
  • Prepared accurate repair estimates, explained and prioritized repairs to customers
  • Assist technicians in diagnosing vehicles
  • Handled upset customers with a positive turn around

Shop Foreman/ Supervisor

Manhattan Land Rover
08.1997 - 10.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Showed positive attitude and great work ethics.
  • Diagnose troubled vehicles with fellow technicians
  • Assign work to technicians according to ability and shop flow.

Education

Automotive Engineering Technology

Lincoln Technical Institute - Edison
Iselin, NJ
06.1998

Skills

  • Leadership
  • Optimizing Workflows
  • Employee Coaching and Mentoring
  • Morale Improvements
  • Productivity Performance
  • Technical Proficiency
  • Predictive and Preventive Maintenance
  • Employee Performance Management
  • Workflow Monitoring
  • Policy Enforcement

Timeline

Service Manager

Carolina Chrysler
05.2021 - Current

Service Advisor

Hall Ford Elizabeth City Service
01.2016 - 05.2021

Shop Foreman/ Supervisor

Manhattan Land Rover
08.1997 - 10.2015

Automotive Engineering Technology

Lincoln Technical Institute - Edison

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John Lovett