JOHN L. STARKE, JR.
Lawrenceville,VA
Summary
Certified Pharmacy Technician utilizing 8 years of experience, as well as 4 years of store management, to successfully manage day to day operations in a retail environment inside and outside the pharmacy. My goal is to make use of my skills to further my career, while providing excellent healthcare and customer service to patients and consumers alike.
Overview
12
12
years of professional experience
Work History
Office Assistant
Food Lion
Emporia, VA
07.2023 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Store Manager Rx
CVS/Pharmacy
Henderson, NC
01.2021 - 07.2023
- Perform essential duties to ensure efficient day-to-day store operations
- Administrative duties include, but are not limited to, filing paperwork, budgeting payroll, ordering products and supplies, analyzing sales numbers, assisting the pharmacy when backup is needed, all the while ensuring optimal customer satisfaction
- Enhanced store performance by optimizing inventory management and staff scheduling.
- Managed team members to improve customer satisfaction and operational efficiency.
- Increased sales with strategic merchandising and promotional activities.
- Implemented training programs to enhance employee skills and service quality.
- Boosted customer loyalty by developing and executing engagement strategies.
- Oversaw daily operations, ensuring high standards of customer service and product availability.
- Improved staff productivity by setting clear goals and providing regular feedback.
- Developed innovative sales tactics to drive revenue growth and market presence.
- Enhanced profitability, adjusting purchasing decisions based on sales trends and forecasts.
- Coordinated with vendors to secure best pricing and delivery terms, optimizing supply chain efficiency.
- Analyzed store performance metrics to identify areas for improvement and implement effective solutions.
- Fostered collaborative team environment, motivating staff to achieve store objectives.
- Reduced operational costs by streamlining processes and eliminating inefficiencies.
- Strengthened customer relationships with personalized service and follow-up communications.
- Led store renovation projects to enhance shopping experience and attract more customers.
- Maintained compliance with company policies and local regulations, ensuring smooth operations.
- Enhanced visual merchandising to create appealing and customer-friendly store layouts.
- Improved employee retention by implementing recognition programs and career development opportunities.
Pharmacy Technician, Inventory Specialist, Lead Technician, Mobile Training Coach
CVS/Pharmacy
01.2015 - 01.2021
- Consistently filled prescriptions efficiently and accurately while processing patient payments, managing inventory, liaising with doctors for refill authorizations resolving customer queries, navigating issues with patients' insurance coverage, as well as budgeting payroll for the pharmacy team, and later traveling to other locations to support stores in need, while also providing on the job training for upcoming technicians
Assistant Manager
Burger King - Ramsel Dining
01.2013 - 01.2015
- Improving guest satisfaction through financial controls, product/supply ordering, direction of team members while ensuring product quality throughout the day, but balancing budget to keep daily overhead to a minimum
Certified Pharmacy Technician
Walmart
Emporia, VA
11.2023 - 12.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
High School Diploma -
Goochland High
01.2008
Skills
- Management
- Data entry
- Attention to detail
- Communication
- Creativity
- Strategic thinking
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Inventory management
- HIPAA
- Regulatory compliance
- Updating medication histories
- Drug inventory control
- New hire onboarding
Licensing
- PTCB, 30147871
- Virginia Tech Registration, 0230028474
- North Carolina Tech Registration, 66743
Timeline
Certified Pharmacy Technician
Walmart
11.2023 - 12.2024
Office Assistant
Food Lion
07.2023 - 12.2023
Store Manager Rx
CVS/Pharmacy
01.2021 - 07.2023
Pharmacy Technician, Inventory Specialist, Lead Technician, Mobile Training Coach
CVS/Pharmacy
01.2015 - 01.2021
Assistant Manager
Burger King - Ramsel Dining
01.2013 - 01.2015
High School Diploma -
Goochland High