John-Luis Miller-Ramos
Tampa
Summary
Dedicated professional with extensive experience in customer service and operations. Demonstrated success in improving efficiency and customer satisfaction through effective communication and conflict resolution. Committed to fostering positive experiences for customers and team members alike.
Overview
24
24
years of professional experience
Work History
Driver
Uber
Tampa
02.2025 - Current
- Navigated city routes to provide timely transportation services for passengers.
- Utilized GPS technology for optimal route planning and navigation.
- Communicated effectively with riders to confirm pickup and drop-off locations.
- Delivered goods and services to customers on time and in excellent condition.
Diamond Shift Coordinator
Dennys Restaurant
Wesley Chapel
10.2022 - 01.2025
- Assigned cash registers, counted and balanced cash registers, made deposits to ensure accurate financial operations.
- Addressing customer disputes/ employee disputes with favorable outcomes.
- Cooked, took weekly inventory, prepared food, served customers, hosted/ seated customers, performed general and deep cleaning, checked food temperatures and discarded non-compliant items.
- Monitored employee progress on assigned prep work, ensuring completion of tasks to maintain operational standards.
CSR
Home Depot
Wesley Chapel
04.2021 - 05.2022
- Identified customer issues and provided effective solutions to enhance satisfaction.
- Processed credit card payments and finalized customer purchases.
- Located online orders and prepared them for shipment.
Crew Chief
Big Boys Moving and Storage/ Tampa Local movers
Tampa
11.2017 - 11.2019
- Led team in driving truck and delivering accurate moving cost estimates to ensure customer satisfaction.
- Completed moves on schedule while preventing property damage, ensuring smooth operational flow.
- Coordinated moving tasks at Tampa Local Movers to streamline processes and enhance team efficiency.
Sr. Admissions Advisor
Everest University Online
Tampa
07.2007 - 07.2016
- Conducted interviews with prospective students, evaluated students' needs, interests and qualifications to help prospects make an informed decision for enrollment.
- Professionally assisted students through the admissions process in accounting with all applicable Federal and State regulations, School policies and procedures, while in compliance with all Accrediting standards and requirements.
- Collaborated with departments outside of Admissions to deliver exceptional service to every student.
- Coordinated appointments and facilitated attendance at new student orientation to enhance student engagement.
- Coordinated follow-up on personal inquiries and managed referrals.
- Presented information on programs and tuition in a factual and ethical manner.
- Achieved established goals by tracking performance metrics and objectives across qualitative and quantitative measures.
CSR/ Sales
Drive Time Car Sales
Tampa
01.2003 - 07.2007
- Managed paperwork and resolved customer issues effectively.
- Processed vehicle registrations and title transfers for buyers.
- Intaked car payments and reconciled cashiers according to guidelines.
- Complied with regulatory requirements for State licensing.
Education
High School Diploma -
Gaither High School
Tampa, FL05-2003
Skills
Time management
Computer skills
Teamwork and collaboration
Safety protocols
Customer service excellence
Delivery coordination
Problem solving
Communication skills
Conflict resolution strategies
Vehicle maintenance
Logistics planning
Inventory control
Dispute resolution
Attention to detail
Operational efficiency
Vehicle operation
Punctuality and reliability
Route optimization
Team leadership
Driving proficiency
Timeline
Driver
Uber
02.2025 - Current
Diamond Shift Coordinator
Dennys Restaurant
10.2022 - 01.2025
CSR
Home Depot
04.2021 - 05.2022
Crew Chief
Big Boys Moving and Storage/ Tampa Local movers
11.2017 - 11.2019
Sr. Admissions Advisor
Everest University Online
07.2007 - 07.2016
CSR/ Sales
Drive Time Car Sales
01.2003 - 07.2007
High School Diploma -
Gaither High School