John-Luke Charleville
Allied Universal Security Services
Kearneysville,West Virginia
9
years of professional experience
Dynamic Account Manager with expertise in client satisfaction and cross-functional coordination. Skilled in analyzing operational data to drive improvements and implementing training programs that enhance team performance and service standards.
Work History
Operations: Account Manager
1 Year 7 Months- Managed client accounts to ensure satisfaction and compliance with service agreements.
- Developed operational strategies that enhanced efficiency and reduced response times.
- Coordinated communication between clients and internal teams to streamline service delivery.
- Oversaw training programs for new staff, promoting adherence to security protocols.
- Analyzed operational data to identify trends and implement process improvements.
- Facilitated regular meetings with stakeholders to assess account performance and address concerns.
- Implemented quality assurance measures to maintain high standards of service delivery.
Enhanced Executive Security Professional
1 Year 3 Months- Developed and implemented security protocols to enhance operational efficiency across multiple sites.
- Conducted comprehensive risk assessments to identify vulnerabilities and recommend appropriate security measures.
- Coordinated with local law enforcement to ensure rapid response during emergencies and incidents.
- Led training sessions for personnel on safety procedures and emergency response strategies.
- Performed Executive Security Patrols and provided a presence for Boeing C-Suite at the Arlington Branch HQ.
- Held Secret Security Clearance.
Sales Associate
3 Months- Engaged customers to understand needs and recommend suitable home remodeling solutions.
- Developed product knowledge to provide accurate information and enhance customer experience.
- Collaborated with team members to streamline sales processes and improve service delivery.
- Assisted in maintaining showroom displays, ensuring an inviting and informative environment for clients.
- Developed leads and generated six figure sales.
Operations: Trainer
5 Months- Delivered engaging training sessions on operational protocols and safety procedures.
- Assisted in developing training materials to enhance employee onboarding processes.
- Conducted evaluations to assess trainees' understanding of security operations.
- Collaborated with management to identify training needs and improve program effectiveness.
- Certified in First Aid, CPR, Handcuffing, Baton, and Pepper Spray deployment.
- Provided ongoing support to staff, ensuring adherence to company standards and policies.
Security Site Supervisor
3 Months- Supervised daily security operations to ensure safety and compliance with protocols.
- Trained and mentored new security personnel on procedures and emergency response techniques.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Collaborated with law enforcement agencies during incidents to enhance incident response efforts.
- Provided security presence and patrols for Boeing Chantilly, VA Office.
- Held Secret Security Clearence.
Firearms Instructor
4 Months- Developed and implemented comprehensive firearms training programs for diverse skill levels.
- Conducted safety briefings ensuring adherence to industry regulations and best practices.
- Assessed trainee performance and provided targeted feedback for skill enhancement.
- Collaborated with law enforcement agencies to design specialized training modules.
Security Professional
4 Months- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and incidents, demonstrating effective crisis management skills.
- Collaborated with law enforcement during investigations to enhance incident response strategies.
- Provided security for Boeing Leesburg, VA Office.
- Held Secret Security Clearance.
United States Army Infantryman
4 Years 5 Months- Executed tactical operations in diverse environments to achieve mission objectives.
- Collaborated with team members to enhance unit readiness and operational efficiency.
- Conducted training exercises that improved skill sets and combat readiness of personnel.
- Implemented safety protocols, ensuring adherence to regulations during field operations.
- Non-Commissioned Officer (E5), Basic Leadership Course, Infantry and Sniper Team Leader, Army Achievement Medal, Army Commendation Medal, Global War on Terror Expeditionary Medal, National Defense Service Medal, Army Service Medal.
Education
High School Diploma
- Honor Roll.
- 3.6 GPA
- Elected Captain of Football and Baseball Team.
Bachelor of Science - Criminal Justice
Bachelor of Science - Criminal Justice
Skills
Operational efficiency
Sales support
Cross-functional coordination
Staff training and development
Leadership Development
Teamwork and collaboration
Problem-solving
Attention to detail
Excellent communication
Customer satisfaction
Timeline
Operations: Account Manager
Allied Universal Security Services
01.2025 - CurrentRead More
Sales Associate
Power Home Remodeling
12.2024 - 03.2025Read More
Operations: Trainer
Allied Universal Security Services
08.2024 - 01.2025Read More
Enhanced Executive Security Professional
Allied Universal Security Services
06.2024 - 09.2025Read More
Security Site Supervisor
Allied Universal Security Services
03.2024 - 06.2024Read More
Firearms Instructor
The Machine Gun Nest
08.2023 - 12.2023Read More
Security Professional
Allied Universal Security Services
02.2023 - 06.2023Read More
United States Army Infantryman
Department Of Defense Army
12.2017 - 05.2022Read More
Appalachian State University
Bachelor of Science from Criminal Justice
Read More
North Stokes High School
High School Diploma
Read More
Liberty University
Bachelor of Science from Criminal Justice
Read More