John Majaba
Woodland Hills,CA
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Operations Manager
Balanced Los Angeles
04.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
Loan Officer
Loan Mart
10.2021 - 04.2022
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered over 100 customer loan proposals daily.
- Submitted loan applications to underwriter for verification and recommendations.
Dispatch Manager
Budnest
12.2019 - 10.2021
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Drove sales up 40% by delivering expert customer service support for escalated, ongoing or specialized issues.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CA04.2012
Skills
- Organizational Management
- Program Administration
- Logistics Oversight
- Marketing
- Customer Service
- Performance Reporting
- Workflow Optimization
- Business Development
- Project Management
- Stakeholder Relations
- Customer Relationship Management (CRM)
- Staff Development
Timeline
Operations Manager
Balanced Los Angeles
04.2022 - 10.2023
Loan Officer
Loan Mart
10.2021 - 04.2022
Dispatch Manager
Budnest
12.2019 - 10.2021
High School Diploma -
Taft Charter High School
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