John Mao
Rosemead,CA
Summary
Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to over numerous customers daily. Responsible, reliable and a true self-starter.
Overview
18
18
years of professional experience
Work History
Premises Technician
AT&T
06.2015 - Current
- Maintained company vehicle and company equipment.
- Installed and repaired internet equipment.
- Read and deciphered graphs and blueprints.
- Educated customers on how to use and connect to internet service.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components, such and air tied and mesh network.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
Cable Installation Technician
DIRECTV
10.2005 - 06.2015
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed data and telephone cable lines coaxial between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Education
Associate of Arts - Optometry
American Career College
Los Angeles, CA08.2008
High School Diploma -
San Gabriel High School
San Gabriel, CA07.2005
Skills
- Dispute Resolution
- Superior Troubleshooting Skills
- Customer Service Experience
- Mathematical Aptitude
- Management Experience
- Installing Equipment
- Equipment Safety
- Device Installation
- Writing Reports
- Troubleshooting Systems
- Configuring Equipment
- Educating Customers
- Installation and Maintenance
- Safety Awareness
- Work Order Completion
Languages
Cambodian
Native or Bilingual
Timeline
Premises Technician
AT&T
06.2015 - Current
Cable Installation Technician
DIRECTV
10.2005 - 06.2015
Associate of Arts - Optometry
American Career College
High School Diploma -
San Gabriel High School