John Marquart
Reading,OH
Summary
Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Program Manager
TruCare Provider Services
01.2022 - Current
- Oversight of multiple residential homes; scheduling clients' appointments and activities; supervising residential staff;
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Additional duties include cataloging digital client files and updating information in the company system with new documentation; writing guides and tutorials for training; assisting remote support service-equipment installations.
Mortgage Loan Officer
Lake State Mortgage
09.2021 - 03.2022
- Obtained Federal and State-specific licensing for mortgage loan origination
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Mortgage Loan Officer
Royal United Mortgage
02.2020 - 09.2021
- Obtained Federal and State-specific licensing for mortgage loan origination
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Loan Specialist
LendKey Technologies
01.2018 - 02.2020
- Piloted a research-focused outreach program for streamlining how we contacted our applicants to offer assistance with completing their applications.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
Warranty Specialist
Luxottica Group
05.2017 - 01.2018
- Checked documentation for accuracy and validity on updated systems.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified client information by analyzing existing evidence on file.
- Answered constant flow of customer calls with minimal wait times.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
Bachelor's Degree in Classical Civilization -
University of Cincinnati
Cincinnati, OH05.2017
High School Diploma -
William Mason High School
Mason06.2010
Skills
- Office (10 years)
- Research (10 years)
- Leadership Development (10 years)
- Data Entry (5 years)
- Lending (4 years)
- Clerical (10 years)
- Written Communication (10 years)
- Client Advocacy (2 years)
- Facility Management (2 years)
- New Staff Orientation (10 years)
- High Performance Standards (10 years)
- Positive Working Relationships (10 years)
Accomplishments
- Achieved rank of Eagle Scout by demonstrating leadership capabilities with both peers and mentors. The capstone project for earning the rank of Eagle Scout was earned by fundraising and organizing the construction of historically-authentic benches in The Fort Ancient Museum's Reconstructed Native American Village. This project was the culmination of many months of collaboration with leaders and scouts from many troops and sub-organizations within the Boy Scouts of America, as well as the Fort Ancient Faculty. (2009)
Languages
English
Native or Bilingual
Latin
Limited Working
Awards
Eagle Scout: 2009 Certification in CPR and First Aid: 2022 Ohio DODD Medication Administration Certification: 2022
Certification
- Federal and State Licenses to practice as a Mortgage Officer through NMLS Registry (2020-2022)
- Medication Administration 1 Certification (Present)
- First Aid and CPR Certification (Present)
- National Youth Leadership Training (2006)
Timeline
Residential Program Manager
TruCare Provider Services
01.2022 - Current
Mortgage Loan Officer
Lake State Mortgage
09.2021 - 03.2022
Mortgage Loan Officer
Royal United Mortgage
02.2020 - 09.2021
Loan Specialist
LendKey Technologies
01.2018 - 02.2020
Warranty Specialist
Luxottica Group
05.2017 - 01.2018
Bachelor's Degree in Classical Civilization -
University of Cincinnati
High School Diploma -
William Mason High School
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