John Marrero
Miramar,FL
Summary
Dynamic Flight Attendant with Spirit Airlines Inc., adept at ensuring passenger safety and delivering exceptional customer service. Proficient in emergency procedures and first aid, I excel in conflict resolution and maintaining a positive travel experience. Recognized for reliability and punctuality, I consistently enhance in-flight operations and passenger satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, Florida
01.2005 - Current
- Ensured passenger safety through thorough pre-flight safety briefings.
- Managed cabin services by providing food and beverage options to passengers.
- Assisted passengers with special needs, ensuring comfort and accessibility during flights.
- Responded to passenger inquiries and concerns, maintaining a positive travel experience.
- Collaborated with flight crew to ensure timely boarding and departure procedures.
- Monitored cabin conditions, maintaining cleanliness and order throughout the flight.
- Conducted emergency drills, preparing for various in-flight safety scenarios.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Education
GED -
Adison H.S.
Los Angeles, CA03-2004
Skills
- Passenger safety
- Emergency procedures
- Customer service
- Flight operations
- First aid response
- Conflict resolution
- In-flight announcements
- Reliability and punctuality
Accomplishments
Ground Security Coordinator
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
D Security License
G Security License
CCW License
References
References available upon request.
Timeline
Flight Attendant
Spirit Airlines Inc.
01.2005 - Current
GED -
Adison H.S.
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