Taesha
Jamaica
Summary
Customer-focused professional with 5+ years of experience delivering exceptional service in fast-paced, high-pressure environments. Proven ability to multitask, resolve conflicts, and maintain a calm, positive demeanor while ensuring customer satisfaction and safety.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Flight Attendant
Republic Airlines
Indianapolis
02.2026 - Current
- Ensured passenger safety through compliance with airline safety regulations.
- Assisted passengers with boarding and deplaning procedures efficiently.
- Provided exceptional customer service by addressing passenger needs and inquiries.
- Conducted pre-flight checks on emergency equipment and supplies for readiness.
- Delivered in-flight service including meal distribution and beverage offerings.
Member Service Representative
Kaiser Permanente
Fulton
02.2025 - 11.2025
- Assisted members with inquiries about health plans and services.
- Processed member enrollment and updates accurately in the system.
- Educated members on benefits, coverage, and healthcare options available.
- Coordinated appointments and referrals for members seeking medical services.
- Resolved member complaints and issues with empathy and professionalism.
- Maintained accurate records of member interactions and transactions.
Member Service Representative
Rose International ( Kaiser Permanente)
Fulton
09.2024 - 02.2025
- Assisted members with inquiries about health plans and services.
- Processed member enrollment and updates accurately in the system.
- Educated members on benefits, coverage, and healthcare options available.
- Resolved member complaints and issues with empathy and professionalism.
- Coordinated appointments and referrals for members seeking medical services.
- Maintained accurate records of member interactions and transactions.
Phlebotomist
American Red Cross
Baltimore
05.2023 - 05.2024
- Collected blood samples using venipuncture and capillary techniques.
- Maintained accurate records of donor information and sample tracking.
- Ensured compliance with safety and sanitation protocols during procedures.
- Provided excellent customer service to donors during the donation process.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD 08.2019 - 09.2024
Associate of Science - Art & Sciences
College of Southern Maryland
La Plata, MD 12.2023 - 12.2024
Huntingtown High School
Huntingtown, MDSkills
- Passenger safety
- Customer support
- Safety compliance
- Emergency procedures
- Conflict resolution
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Flight Attendant
Republic Airlines
02.2026 - Current
Member Service Representative
Kaiser Permanente
02.2025 - 11.2025
Member Service Representative
Rose International ( Kaiser Permanente)
09.2024 - 02.2025
Associate of Science - Art & Sciences
College of Southern Maryland
12.2023 - 12.2024
Phlebotomist
American Red Cross
05.2023 - 05.2024
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
08.2019 - 09.2024
Huntingtown High School