John Martin
Juliette,GA
Summary
Dynamic General Manager with a proven track record at Campers Inn RV, driving revenue growth through strategic planning and effective inventory management. Expert in team building and employee training, fostering a customer-centric culture that enhances satisfaction and loyalty. Achieved significant sales increases while maintaining compliance with industry standards.
Overview
14
14
years of professional experience
Work History
General Manager
Campers Inn RV
Byron, GA
01.2024 - Current
- Successfully led a team of sales, service, and administrative professionals to achieve consistent revenue growth year over year
- Developed and implemented strategic sales and marketing plans, resulting in increased RV unit sales
- Implemented cost-effective inventory management practices, optimizing turnover rates and reducing carrying costs
- Fostered a customer-centric culture, leading to high customer satisfaction ratings and repeat business
- Oversaw dealership operations, ensuring compliance with industry regulations, safety standards, and manufacturer guidelines
- Spearheaded training and development programs for staff, resulting in improved product knowledge, customer service skills, and overall team performance
General Sales Manager
Great American RV
Grand Bay, AL
01.2021 - 09.2023
- Successfully led a team of sales, service, and administrative professionals to achieve consistent revenue growth year over year
- Developed and implemented strategic sales and marketing plans, resulting in increased RV unit sales
- Implemented cost-effective inventory management practices, optimizing turnover rates and reducing carrying costs
- Fostered a customer-centric culture, leading to high customer satisfaction ratings and repeat business
- Oversaw dealership operations, ensuring compliance with industry regulations, safety standards, and manufacturer guidelines
- Spearheaded training and development programs for staff, resulting in improved product knowledge, customer service skills, and overall team performance
- Managed vendor relationships, and negotiated favorable terms, and secured discounts, contributing to improved profit margins
- Implemented data-driven analytics to assess market trends and customer preferences, enabling proactive decision-making
- Achieved and maintained a high level of employee retention and satisfaction, creating a positive work environment
- Collaborated with financial stakeholders to optimize budgeting, forecasting, and financial performance, resulting in increased profitability
General Sales Manager
Camping World of Manassas
Manassas
03.2019 - 12.2020
- Coach, mentor and build a high-performance sales team dedicated to all sales activities related to new and used RVs
- Develop unique ways to drive sales through events, community activities and local marketing campaigns
- Plan and manage budgets by initiating and assessing cost control techniques
- Maintain in-stock levels through precise inventory management
- Identify key product drivers for merchandise presentation to enhance sales
- Obtain and analyze customer feedback to ensure high service levels are maintained
- Recruit, select and train sales staff for growth and advancement opportunities
- Demonstrate dedication and support of Company initiatives, goals and policies to staff and peers
- Display strong leadership qualities that show commitment to a no-pressure, high integrity sales approach with each customer
- Generate ideas to exceed sales goals and demonstrate best revenue-generating practices to the team and organization
- Serve as a liaison between customers and all departments including retail, service and finance
- Stay on top of market trends, the RV industry and current dealership inventory
- Be enthusiastic and have strong communication with staff, customers, co-workers and senior management
Sales Manager
Camping World
Tampa, Florida
12.2016 - 03.2019
Salesman
Camping World
Chattanooga, Tennessee
08.2011 - 11.2016
Education
Georgia State University
03.2025
Skills
- Market analysis
- Inventory management
- Customer relationship management
- Employee training
- Budgeting and cost control strategies
- Operations management
- Strategic planning
- Consistently meet goals
- Project management
- Team building
Abilities Summary
- Supervised and managed 20 employees including hiring, training, and development.
- Successfully negotiated price and delivery locations with multiple freight and shipping companies.
- Proficient in inventory management for a multi-million-dollar inventory.
- Monitored and reported product performance, field quality issues, and service trends in the electronic industry.
- Skillful in negotiating equitable product concessions to enhance customer satisfaction.
- Advanced knowledge of IDS, Appone, Dealer track, Salesforce, and VIN systems.
Timeline
General Manager
Campers Inn RV
01.2024 - Current
General Sales Manager
Great American RV
01.2021 - 09.2023
General Sales Manager
Camping World of Manassas
03.2019 - 12.2020
Sales Manager
Camping World
12.2016 - 03.2019
Salesman
Camping World
08.2011 - 11.2016
Georgia State University
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