John Martin
Xstream Pressure Washing
Floyd,IA
16
years of professional experience
Dynamic individual with hands-on experience in business ownership and the Agriculture Industry. Brings strong problem-solving skills and a proactive approach to new tasks. Excellent communication skills with customers and a talent for navigating challenges. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing goals.
Work History
Parts Specialist
4 Years 10 Months- Provided expert knowledge on equipment components and their applications to enhance customer satisfaction.
- Streamlined parts ordering processes, reducing lead times and improving service efficiency.
- Trained new team members on company policies, systems, and best practices for parts management.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Increased store revenue by cross-selling products and upselling services to customers.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
Owner of Xsteam Pressure Washing
8 Years 9 Months- Managed daily operations, ensuring high-quality pressure washing services for residential and commercial clients.
- Established strong client relationships, leading to increased customer satisfaction and repeat business opportunities.
- Implemented marketing strategies across digital platforms, effectively increasing brand visibility and attracting new clientele.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Operator
9 Years 11 Months- Oversaw daily operations to ensure adherence to quality control standards.
- Trained and mentored junior operators on production processes and safety protocols.
- Monitored equipment performance, completed a clean out process and identified issues.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Met production targets and tight deadlines by collaborating closely with team members.
- Followed batch records, paying close attention to fine details.
- obtained several certifications and attended CEC trainings.
Warehouse Dock Worker
4 Years- Coordinated shipment schedules to optimize dock operations and reduce delays.
- Operated material handling equipment to load and unload freight efficiently.
- Ensured compliance with safety protocols during shipping and receiving processes.
- Inspected incoming shipments for accuracy and reported discrepancies promptly.
- Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
- Supported timely order fulfillment by accurately pulling products from designated locations according to pick lists provided by management.
Education
Associate of Applied Science - Automotive
High School Diploma
Skills
Customer service
Excellent communication
Invoice processing
Inventory management
Customer relationship management
Social media marketing
Stock number and pricing data
Price negotiation
Product and service sales
Customer needs assessment
Attention to detail
Reliability
Shipping and receiving
Warehouse operations
Forklift operation
Timeline
Parts Specialist
VanWall Equipment
12.2021 - CurrentRead More
Owner of Xsteam Pressure Washing
Xstream Pressure Washing
01.2018 - CurrentRead More
Lead Operator
Cambrex
01.2012 - 12.2021Read More
Warehouse Dock Worker
FedEx Freight
08.2010 - 08.2014Read More
NIACC
Associate of Applied Science from Automotive
Read More
Newman Catholic High School
High School Diploma
Read More