JOHN MASSEY
College Student
Ruston,LA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Cust Service Representative/Lead Inventory Specialist
Battery Pro
03.2023 - 06.2024
- Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
- Improved battery service efficiency by performing thorough diagnostic tests and identifying issues accurately.
- Safely replaced damaged batteries, ensuring optimal vehicle performance for clients.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Ensured accurate record-keeping through diligent data entry and documentation practices.
- Optimized warehouse space utilization with strategic organization and layout planning.
- Mitigated potential stock shortages by proactively monitoring inventory levels and adjusting orders accordingly.
- Managed vendor relationships to negotiate favorable pricing, terms, and delivery schedules.
- Led a team of inventory specialists, providing guidance, support, and performance feedback to drive success.
Retail Associate/Lead Feed Associate
Tractor Supply
04.2021 - 03.2023
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Oversaw feed-to-floor/feed-to-overstock
- Ensured that my fellow associates had feed floor fully stocked with available inventory
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cook
Daq's Wings And Grill
10.2020 - 05.2021
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Cashier
Louisiana Tech University Traffic Office
08.2019 - 02.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Information Technology
Louisiana Delta Community College
Monroe, LA05.2026
High School Diploma -
Claiborne Christian School
West Monroe, LA05.2019
Skills
Computer Proficiency
Customer Relations
Cash Register Operation
Organizational Skills
Punctual and Dependable
Merchandise Restocking
Product Recommendations
Problem-solving abilities
Equipment operations
Heavy Lifting
Forklift Certification
Time Management
Reliability
References
- Mike Grey (318) 816-5144 *Battery Pro Owner
- Jennifer Jarrell (318) 450-9376 *Co-Owner Daq's Wings and Grill
- Will Freeland (318) 557-2115 *Assistant Scout Master
Timeline
Cust Service Representative/Lead Inventory Specialist
Battery Pro
03.2023 - 06.2024
Retail Associate/Lead Feed Associate
Tractor Supply
04.2021 - 03.2023
Cook
Daq's Wings And Grill
10.2020 - 05.2021
Cashier
Louisiana Tech University Traffic Office
08.2019 - 02.2020
Information Technology
Louisiana Delta Community College
High School Diploma -
Claiborne Christian School
Similar Profiles
Dakota CarrollDakota Carroll
Manufacturer at Crown BatteryManufacturer at Crown Battery
Mubarik MustaphaMubarik Mustapha
Sales Associate at Battery PlusSales Associate at Battery Plus
Johnny KhemJohnny Khem
Customer Service Manager at Northeast BatteryCustomer Service Manager at Northeast Battery
Dencorian GrahamDencorian Graham
Machine Operator . at Calumet Specialty PackagingMachine Operator . at Calumet Specialty Packaging
LISA WASHINGTONLISA WASHINGTON
Administrative Assistant at THE HEALTH HUTAdministrative Assistant at THE HEALTH HUT