John McCalla
West Palm Beach,FL
Summary
Proven sales professional with a track record of enhancing client satisfaction and expanding customer bases at ADT Security. Skilled in upselling, cross-selling, and meeting sales goals, complemented by strong customer service abilities. Achieved significant sales revenue growth by leveraging product knowledge and relationship-building expertise.
Overview
27
27
years of professional experience
Work History
Sales Representative
ADT Security
09.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Installer
ADT Security
10.1997 - Current
- Enhanced security by installing alarm systems for residential and commercial clients.
- Provided clear instructions to clients on how to operate their new alarm systems confidently and independently.
- Reduced false alarms by educating clients on the proper use of their security systems.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Improved customer satisfaction by providing timely and professional installations.
Admitting Clerk
Beth Israel Medical Center
09.1997 - 07.2002
- Streamlined patient admissions process by implementing efficient data entry and record-keeping procedures.
- Maintained knowledge of hospital services, specialties, and offerings to provide accurate information to incoming patients or their families during intake processes effectively .
- Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
Computer Specialist
Blake Business School
New York, NYElectronics Technology
New York Technical College
Brooklyn, NYSkills
- Sales expertise
- Product and service knowledge
- Customer Service
- Customer Relations
- Upselling and Cross Selling
- Meeting Sales Goals
Timeline
Sales Representative
ADT Security
09.2021 - Current
Installer
ADT Security
10.1997 - Current
Admitting Clerk
Beth Israel Medical Center
09.1997 - 07.2002
Computer Specialist
Blake Business School
Electronics Technology
New York Technical College