John McCoy
Wasilla,AK
Summary
Dynamic Office Manager with proven ability to streamline operations and achieve business objectives. Combines strong organizational and technical skills to optimize workflows and enhance productivity. Dedicated to supporting staff and clients while identifying and implementing process improvements.
Overview
18
18
years of professional experience
Work History
Office Manager/Bookkeeper
Kodiak Cabinets
05.2022 - Current
- Managed accounts receivables by creating and delivering customer invoices efficiently.
- Monitored incoming payments and recorded them accurately in the accounting system.
- Complete the accounts payable process including but not limited to: Review and enter bills and invoices received.
- Planned bill payments and implemented measures to ensure timely processing.
- Ensure no bills are paid late.
- Maintain the chart of accounts.
- Maintain an orderly accounting filing system.
- Collect sales tax from customers and remit them to the local government.
- Record cash receipts and make bank deposits.
- Maintain the petty cash fund.
- Process payroll in a timely manner.
- Conduct monthly reconciliations of every bank and credit card account.
- Performed periodic reconciliations and audits of accounts to verify accuracy and completeness.
- Comply with local, state, and federal government reporting requirements.
- Follow accounting policies and procedures.
- Manage the front office by answering phones, accepting payment and other office tasks.
Procurement Manager/Shipping & Receiving Manager
ICE Services
12.2023 - 11.2024
- Managed purchase requests for four departments to ensure timely procurement.
- Researched and evaluated suppliers and vendors aligned with company goals.
- Identified suppliers with required certifications and consistent material supply within budget constraints.
- Forecasted needs and supplies based on seasonal job changes.
- Manage inventory on $1.2 million dollars' worth of product.
- Created a comprehensive framework for the shipping and receiving department to streamline workflow.
- Initiated new formatting programs to better track freight as it enters and leaves the warehouse.
- Track, catalog and inventory thousands of pounds of freight each week and coordinate its delivery across the north slope.
- Reduced the amount of freight lost and increased the speed on which the departments receive their product.
- Meet with supervisors and department heads to understand the needs across the company.
Program Supervisor
Cook Inlet Tribal Council
05.2021 - 05.2022
- Coordinated support services for successful transition, including case management for employment, housing, and counseling.
- Supervise program drivers and ensures all transportation needs for the program are met under Recovery Services program procedures.
- Oversee work therapy departments assuring responsibilities and daily tasks are adhered to TVC model and completed in a safe and efficient manner.
- Monitored staff and participants' adherence to the day-to-day schedule according to the Therapeutic Community (TVC) program model.
- Ensure staff follow Trauma Informed and Motivational Interviewing (MI) techniques.
- Provide training and oversight of medication policy assuring medication is properly stored and disposed of and follows participants' medication and self-administrative procedures in compliance with all State, Federal, and CARF guidelines.
- Ensured compliance with federal and state regulations, including food safety, health and safety standards, OSHA requirements, CARF accreditations, and state and federal guidelines.
- Supervised cooking functions and staff in menu preparation, maintained kitchen equipment and sanitation, and ensured adherence to regulatory requirements.
- Ensure all administrative responsibilities are completed and delegated properly amongst program support staff.
- Maintained health and well-being of therapeutic pets to support program activities.
- Provided on-call assistance as a Program Support Specialist and handled transportation duties.
Office Manager/ Client Care Manager
Home Instead Senior Care
09.2020 - 12.2020
- Managed office staff, clients, and caregivers for Mat-Su Borough.
- Managed service coordinator and human resources for Mat-Su Borough.
- Coordinated office services by organizing operations, controlling correspondence, designing filing systems, approving supply requisitions, and overseeing clerical functions.
- Scheduled and conducted local meetings with potential referral sources to establish new business relationships and expand referral networks.
- Calling on and developing new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations, and establishments.
- Led employee orientation sessions to ensure new hires understood company policies and culture.
- Conduct employee quarterly and yearly evaluation.
Service Coordinator
Home Instead Senior Care
12.2019 - 09.2020
- Coordinated client and caregiver schedules, prioritizing quality caregiver-client matches.
- Maintained client and caregiver records of 150+ personnel.
- Assessed care quality regularly to identify and implement improvement opportunities.
- Design, test and implement responsive contingencies plan that ensures 100% maintenance of service hours.
- Resolved caregiver and client issues through effective follow-up and communication.
Gun Counter Sales Associate
Cabela's
02.2017 - 05.2017
- Delivered excellent customer service by educating customers on firearm and accessory purchases.
- Ensured compliance with state and federal regulations governing retail firearm sales.
- Managed multiline phone system, addressing customer inquiries effectively.
All Source Production Team Leader
10th Special Forces (Airborne) Military Intelligence Detachment
10.2014 - 07.2016
- Managed battalion-level intelligence production requirements, collection management, and dissemination to support Theater Special Operation Commands and Combatant Commands, enhancing operational effectiveness.
- Manages multiple initiatives to enhance the unit's intelligence capabilities that include more robust Open-Source intelligence capability, development of a Common Intelligence Picture through groupwide integration of Palantir analytical software.
- Trains, mentors, and coaches 4 intelligence personnel comprised of all-source analysts.
- Tracked actions for 600 personnel on intelligence requirement training and security clearances, ensuring compliance with safety and operational standards.
- Led initiatives as unit prevention leader for drug and alcohol abuse, promoting a healthier unit environment.
Intelligence Section Supervisor/ Physical and Personal Security Supervisor
4th Brigade 25th Infantry Division (Airborne)
10.2011 - 10.2014
- Deployed in support of Operation Enduring Freedom XIV to Nangarhar, Afghanistan - serving as the Joint Fusion Center Brigade Intelligence Support Element Non-Commissioned Officer in Command responsible for the analytical research for lethal targeting, daily reporting, and intelligence fusion.
- Led liaison for 16+ special intelligence meetings across multiple government agencies, facilitating crucial cross-intelligence weekly.
- Provided oversight on 100+ Intelligence products produced in Afghanistan as the Senior Intelligence Analyst.
- Advised Rear Detachment Commander on intelligence and physical security, supporting staff planning, conducting intelligence training, and maintaining clearances for 192 soldiers.
- Lead Anti-Terrorism and Force Protection Level II Officer for an organization of 852 personnel Garrison and Operationally Deployed.
- Managed $250,000 in equipment with zero losses, ensuring operational readiness and accountability.
Intelligence Section Supervisor
4th Battlefield Coordination Detachment
03.2010 - 10.2011
- Supervised analytical production for six soldiers, enhancing intelligence capabilities during Operation New Dawn.
- Provided timely and focused Intelligence information used to synchronize Intelligence, Surveillance, and reconnaissance assets in two theaters of Operation.
- Coordinated with joint and coalition partners to guide U.S. Army ground forces in two theaters, optimizing operational effectiveness while deployed to Qatar.
- Managed actions for 100 personnel on intelligence requirement training, security clearances, and key control, ensuring compliance and readiness.
- Accountable for $211,000 worth of equipment with zero loss to the company.
- Served an additional duty as the unit prevention leader for drug and alcohol abuse.
Security Manager / Intelligence Analyst/Collection Management and Dissemination Supervisor
Southern European Task Force (SETAF)
02.2008 - 02.2010
- Managed intelligence functions as junior intelligence analyst, overseeing intelligence requirements, security clearances for BN personnel, and key control custody.
- Developed and delivered 300+ intelligence products focused on African area of responsibility, supporting operational planning.
- Coordinated joint training exercises with Romanian, Ukrainian, and Georgian forces in Republic of Georgia, enhancing interoperability and tactical collaboration.
- Competed against 15 other personnel in a week-long competition and was recognized as runner up for Soldier of the Year in Europe 2009.
Education
Bachelor of Science (B.S.) - Business Administration (Human Resource Management)
Wayland Baptist University
Anchorage, AK07.2023
Business Office Specialist Certificate -
Alaska Career College
Anchorage, AlaskaSkills
- Invoice processing and accounts receivable
- Payroll administration
- Budget management
- Regulatory compliance
- Vendor negotiation
- Team collaboration
- Senior leadership support
- Workflow planning
Timeline
Procurement Manager/Shipping & Receiving Manager
ICE Services
12.2023 - 11.2024
Office Manager/Bookkeeper
Kodiak Cabinets
05.2022 - Current
Program Supervisor
Cook Inlet Tribal Council
05.2021 - 05.2022
Office Manager/ Client Care Manager
Home Instead Senior Care
09.2020 - 12.2020
Service Coordinator
Home Instead Senior Care
12.2019 - 09.2020
Gun Counter Sales Associate
Cabela's
02.2017 - 05.2017
All Source Production Team Leader
10th Special Forces (Airborne) Military Intelligence Detachment
10.2014 - 07.2016
Intelligence Section Supervisor/ Physical and Personal Security Supervisor
4th Brigade 25th Infantry Division (Airborne)
10.2011 - 10.2014
Intelligence Section Supervisor
4th Battlefield Coordination Detachment
03.2010 - 10.2011
Security Manager / Intelligence Analyst/Collection Management and Dissemination Supervisor
Southern European Task Force (SETAF)
02.2008 - 02.2010
Bachelor of Science (B.S.) - Business Administration (Human Resource Management)
Wayland Baptist University
Business Office Specialist Certificate -
Alaska Career College