Summary
Overview
Work History
Education
Skills
Timeline
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John McDermitt

Pittsburgh,PA

Summary

Detail oriented and tech savvy individual committed to providing excellent service to customers.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
06.2023 - 11.2024
  • Engage with customers to make sure their needs are met by store and staff
  • Greet customers and direct them to appropriate department to meet their item needs
  • Register customers for Walmart+ Subscriptions
  • Resolve customer concerns with professionalism to increase customer satisfaction
  • Engage and work with a diverse set of colleagues including neurodivergent and at risk youth
  • Take orders and requests by phone and respond to customers accordingly and with proper etiquette
  • Use digital software for varying tasks i.e
  • Scanning products, removing products from orders, checking status of orders, monitoring inventory levels, reporting driver incidents, reprinting labels, etc
  • Dispense customer orders according to a dispatch system
  • Quality check items that may be missing
  • Communicate with management regarding items that are missing, demand that needs to be filled, and questions that I cannot answer
  • Prep orders into proper staging areas, monitor the current staging process to look for deviations, communicate with colleagues when deviations exist, manage slate of shoppers that includes asking them to shop when demand increases and to dispense items when customers arrive
  • Shop for customers orders using a combination of software and pre-existing knowledge of store
  • Shop for customer orders while being frequently interrupted by customer questions and requests
  • Communicate cross department with colleagues with regards to inventory levels, item location, and customer requests

Spark Delivery Driver

Walmart
09.2020 - 06.2023
  • Communicate with customers regarding status of order, availability of items, substitution of items, and completion of order
  • Respond to frustrated customers in a empathetic way
  • Commit to irregular customer demands without judgement
  • Answer customer questions regarding the service provided by Walmart
  • Navigate a Walmart warehouse or store in a timely manner using existing pre-existing knowledge of location of items
  • Package groceries in a categorical and space-efficient manner
  • Drive several miles to drop-off location while adhering to traditional safety standards
  • Completed2,000+ deliveries while maintaining a customer approval rating of4.6 or higher

Education

Bachelors - Finance

Penn State
Erie, PA
05.2020

Skills

  • Keyboarding Skills (9 Years)
  • Microsoft Office & Windows (10 years)
  • Communication with public, supervisors, and co-workers (3 years)
  • Customer Service (3 Years)

Timeline

Personal Shopper

Walmart
06.2023 - 11.2024

Spark Delivery Driver

Walmart
09.2020 - 06.2023

Bachelors - Finance

Penn State

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John McDermitt