Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

John McFaddden

Richmond,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Sams Xpress
Chesterfield, VA
07.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Merchandising Associate

Lowes Home Improvement
Richmond, VA
01.2021 - 07.2023
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Organized product displays to attract customers and increase sales.
  • Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
  • Managed showroom floor stock to keep popular Products readily available to customers.

Mechanic

Precision Tune Auto Care
Richmond, VA
11.2016 - 01.2021
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
  • Kept detailed records of repairs, labor involved and parts used.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.

Education

High School Diploma -

Thomas Dale High School
Chester, VA
05-2016

Skills

  • Staff Development
  • Workforce Management
  • Expense Tracking
  • Marketing
  • Strategic Planning
  • Team Leadership

Affiliations

  • automotive repair
  • asphalt repair and seal coating
  • power washing
  • landscaping
  • cooking and food handling skills

Certification

  • drivers license issued on 06/2014

Timeline

Manager

Sams Xpress
07.2023 - Current

Merchandising Associate

Lowes Home Improvement
01.2021 - 07.2023

Mechanic

Precision Tune Auto Care
11.2016 - 01.2021

High School Diploma -

Thomas Dale High School

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John McFaddden