Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Mcgrath

Middleburg

Summary

Dynamic Collision Estimator with proven expertise at Gerber Collision in damage assessment and cost estimation. Recognized for enhancing customer satisfaction through precise repair planning and effective communication. Skilled in managing teams and resolving conflicts, ensuring a productive environment while maintaining strict adherence to insurance procedures and budget controls.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Collision Estimator

Gerber Collision
04.2022 - Current
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.

Collision Estimator/Manager

Coggin Collision
09.2016 - 04.2022
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Middleburg High School
Middleburg, FL
01-2000

Skills

  • Damage assessment
  • Cost estimation
  • Insurance procedures
  • Photographic evidence
  • Vehicle inspection
  • Estimating techniques
  • Repair planning

Certification

I-CAR Platinum Certified and Honda certified

Timeline

Collision Estimator

Gerber Collision
04.2022 - Current

Collision Estimator/Manager

Coggin Collision
09.2016 - 04.2022

High School Diploma -

Middleburg High School
John Mcgrath