John Mcgrath
Middleburg
Summary
Dynamic Collision Estimator with proven expertise at Gerber Collision in damage assessment and cost estimation. Recognized for enhancing customer satisfaction through precise repair planning and effective communication. Skilled in managing teams and resolving conflicts, ensuring a productive environment while maintaining strict adherence to insurance procedures and budget controls.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision
04.2022 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator/Manager
Coggin Collision
09.2016 - 04.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Middleburg High School
Middleburg, FL01-2000
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Repair planning
Certification
I-CAR Platinum Certified and Honda certified
Timeline
Collision Estimator
Gerber Collision
04.2022 - Current
Collision Estimator/Manager
Coggin Collision
09.2016 - 04.2022
High School Diploma -
Middleburg High School
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