John McGuire
Rockledge,FL
Summary
I have 30 years of experience in the industry. In addition to front of house, I also spent over a decade as a pasty sous chef, sauté cook, and grill cook. The education in both fields has allowed me to build trust and confidence with my patronage. I'm a team player, who often helps in aspects of a restaurant not always found in typical front of house employees.
Overview
6
6
years of professional experience
Work History
Server
Brooklyn Pizza & Pasta
Viera, FL
07.2022 - 06.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders, ensuring timely delivery to guests.
- Trained new staff on menu items, service protocols, and operational standards.
- Managed cash register operations, processed payments accurately and efficiently.
- Enhanced guest satisfaction by actively resolving complaints and feedback.
- Collaborated with kitchen staff to streamline order preparation and service flow.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender/Gaucho Chef
Brasas Brazilian Steakhouse
Merritt Island, FL
05.2020 - 07.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed table assignments efficiently to optimize service flow during peak hours.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Crafted and served cocktails, ensuring adherence to recipes and presentation standards.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
- Developed seasonal cocktail menus, incorporating customer feedback and current trends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured food quality and safety standards were consistently met throughout food preparation processes.
- Prepared and grilled premium cuts of meat using traditional Brazilian techniques.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05.2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Order accuracy
- Liquor, wine, and food service
- Reliable and responsible
- Team player
Timeline
Server
Brooklyn Pizza & Pasta
07.2022 - 06.2026
Server/Bartender/Gaucho Chef
Brasas Brazilian Steakhouse
05.2020 - 07.2022
Associate of Arts - General Studies
Eastern Florida State College