John McNeil
Delafield,WI
Summary
Experienced operations leader with a background in staffing, scheduling, budget forecasting, and workflow coordination. Known for improving service operations, managing teams, and maintaining strong customer relationships while supporting cost control and business performance.
Overview
43
43
years of professional experience
Work History
General Manager
Gordon Services LLC
New Berlin, WI
05.2022 - Current
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Developed service and sales strategies to improve retention and revenue.
- Prepared budgets, forecasts, and cost controls to support financial management for Gordon Services LLC departments.
- Monitored financial performance and identified cost savings and revenue opportunities.
- Reviewed reports, tracked performance, and adjusted priorities for management decisions.
- Monitored monthly sales and compiled reports to inform business development strategies.
- Cultivated client relationships and addressed service concerns to enhance satisfaction for Gordon Services LLC accounts.
- Resolved customer complaints promptly while maintaining high service standards.
- Supported service operations for Gordon Services LLC through daily staffing, scheduling, and workflow coordination.
- Coordinated vendor contracts, supply orders, and equipment availability for service delivery.
- Applied safety procedures and compliance practices across Gordon Services LLC operations.
- Built positive work environment through team-building activities that supported collaboration across departments.
Owner
Expert Express LLC
Hartland, WI
10.2001 - 07.2020
- Managed client accounts and service requests for express logistics customers, ensuring timely and accurate fulfillment.
- Reviewed delivery performance and updated procedures, enhancing service consistency and reliability.
- Facilitated vendor agreements for fuel, maintenance, and shipping support, optimizing resource availability.
- Helped develop customer service standards for timely express package handling.
- Maintained client relationships through strong customer service.
- Supported express LLC dispatch, routing, delivery workflow operations.
- Assisted with budgeting and financial management.
- Analyzed market trends to identify growth opportunities., expansion, and diversification opportunities.
Owner/General Manager
Premier Car Rental
Knoxville, TN
10.1996 - 09.2001
- Directed daily operations for premium car rental services and vehicle availability.
- Oversaw budgeting and financial management.
- Managed customer reservations, contract details, and rental agreements.
- Oversaw fleet maintenance, cleaning standards, and vehicle readiness.
- Supervised staff scheduling, training, and front desk support.
- Handled customer service issues and resolved rental concerns.
- Negotiated vendor services for repairs, detailing, and supplies.
- Ensured compliance with local, state, and federal regulations.
- Created marketing campaigns to attract new customers.
Financial Planner
Diverse Benefits LLC
Jacksonville, Florida
03.1992 - 09.1996
- Assisted clients in making informed retirement insurance and investment decisions at Diverse Benefits LLC.
- Advised clients on strategies to enhance returns while mitigating investment risk.
- Prepared customized investment portfolios based on client risk tolerance, goals, and time horizons.
- Evaluated financial goals to develop tailored benefit plans for clients at Diverse Benefits LLC.
- Advised on insurance coverage, estate planning, and tax planning strategies.
- Maintained confidential files and compliant records for Diverse Benefits LLC.
Technical Support Representative
Grumman Aerospace
San Diego
06.1988 - 03.1992
- Acted as the first point of contact for incoming technical service calls and emails.
- Troubleshot customer inquiries related to software and hardware issues.
- Guided users through software, hardware, and network setup procedures
- Communicated repair steps clearly to employees across aerospace departments
- Verified system functionality after maintenance and support ticket closure
- Documented support requests in Grumman service logs and tracking systems
- Documented all activities related to technical support including processes, updates, changes made.
- Ensured compliance with company policies and procedures regarding technical support operations.
Aviation Storekeeper
United States Navy, USN
Mayport, FL
12.1983 - 12.1987
- Issued parts and equipment for flight line maintenance support.
- Managed aviation supply records for Naval aircraft parts and materials.
- Received, inspected, and stowed Navy inventory using proper storage procedures.
- Reconciled stock levels with physical counts and inventory records.
- Prepared shipment, packaging, and labeling for outgoing Navy materials.
- Utilized computers to track inventory movements within the warehouse environment.
- Updated database with accurate information regarding item locations within the facility.
- Performed daily cycle counts of stock items in order to minimize inventory discrepancies.
Education
Bachelor of Arts - Marketing
University of Chicago
Chicago, IL05-1989
Skills
- Operations management
- Financial oversight
- Budget forecasting
- Financial analysis
- Sales analytics
- Inventory control
- Workflow coordination
- Business development
- Customer relationship management
- Effective communication
Timeline
General Manager
Gordon Services LLC
05.2022 - Current
Owner
Expert Express LLC
10.2001 - 07.2020
Owner/General Manager
Premier Car Rental
10.1996 - 09.2001
Financial Planner
Diverse Benefits LLC
03.1992 - 09.1996
Technical Support Representative
Grumman Aerospace
06.1988 - 03.1992
Aviation Storekeeper
United States Navy, USN
12.1983 - 12.1987
Bachelor of Arts - Marketing
University of Chicago