John McRae
Keytronic
Springdale,AR
16
years of professional experience
Customer-focused Director of Operations with leadership experience in workforce development and customer satisfaction. Enhanced productivity through data analysis and process improvements while managing multiple projects in high-stress environments. Committed to fostering continuous improvement and aligning operational goals with business strategies.
Work History
Director of Operations
1 Year 3 Months- Lead daily operations for a high-mix electronics manufacturing facility, driving safety, quality, delivery, and cost performance.
- Direct production, quality, engineering, supply chain, maintenance, and program management teams to meet customer commitments and business objectives.
- Improve throughput and operational performance by identifying bottlenecks, implementing process improvements, and driving Lean manufacturing initiatives.
- Partner with customers and executive leadership to support new product introductions, capacity planning, and long-term operational strategy.
- Develop leaders through coaching, accountability, and performance management while building a culture of continuous improvement.
- Manage operating budgets, capital investments, and resource planning to support growth and improve profitability.
- Collaborate with senior leadership to align operational goals with overall business strategy.
Operations Manager
3 Years 4 Months- Led manufacturing operations for industrial and automotive product lines, ensuring safe, efficient production while meeting quality, cost, and delivery objectives.
- Analyzed labor, scrap, production, quality, and efficiency metrics to identify improvement opportunities and drive operational performance.
- Partnered with engineering, maintenance, quality, and supply chain teams to improve throughput and reduce manufacturing costs.
- Built and developed high-performing teams through hiring, coaching, and training, ensuring effective succession planning.
- Led a team of managers, supervisors, and support staff while driving accountability and continuous improvement initiatives.
- Developed training program to improve employee retention.
Plant Manager
2 Years- Oversaw operations to ensure the plant ran safely and smoothly
- Oversaw monthly flex model budget to ensure alignment with financial objectives
- Aligned scheduling team with customer requirements to meet production timelines
- Collaborated with production team to identify and address daily schedule misses
- Recruited, trained, and onboarded new employees
- Assisted with day-to-day HR needs
Operations Manager
1 Year 11 Months- Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Implemented GPS initiatives to enhance operational efficiency
- Oversaw shop floor layout re-configuration to allow for best possible workflow. This included complete relocation of material handling area
- Analyzed shift reports to identify trends in hose production metrics
- Managed daily HR tasks to facilitate seamless operational workflow
Materials Manager
2 Years 9 Months- Scheduled and organized inventory management of raw material, worth over $800,000.
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
- Adjusted procedures to enhance department effectiveness and streamline operations.
- Improved inspection policies, elevating quality of raw materials and finished goods.
- Collaborated with purchasing team, ensuring alignment with production requirements and quality standards.
- Worked with Customer Service Supervisor to resolve delivery problems, improve operations and provide exceptional customer service.
Customer Service Supervisor
4 Years 10 Months- Supervised daily customer service operations, guiding 15 representatives to enhance service quality.
- Delivered detailed monthly quality and delivery reports to management, supporting informed decision-making.
- Developed training documents aimed at equipping team members to effectively resolve diverse customer service issues.
- Provided support to unsatisfied customers by addressing their concerns directly.
- Interviewed, hired, and trained new customer service representatives.
Education
Bachelor of Science - Psychology
Skills
Operations management
Operational efficiency
Operational oversight
Strategic planning
Data collection and analysis
Oracle
CMS proficiency
Client relationship management
Transformational leadership
Talent development
Time management
Organization
Attention to detail
Conflict resolution
CPIM, Basics of Supply Chain Management
Received certification in January 2018 for passing the Basics of Supply Chain Management course through APICS.
Timeline
Director of Operations
Keytronic
05.2025 - CurrentRead More
Operations Manager
Gates Corporation
01.2022 - 05.2025Read More
Plant Manager
Gates Corporation
01.2020 - 01.2022Read More
Operations Manager
Gates Corporation
02.2018 - 01.2020Read More
Materials Manager
Gates Corporation
05.2015 - 02.2018Read More
Customer Service Supervisor
Gates Corporation
07.2010 - 05.2015Read More
University of Kansas
Bachelor of Science from Psychology
Read More