John Medlock
London,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Business Support Specialist
Mountain Association
Berea, Kentucky
02.2026 - Current
- Deliver direct technical assistance in project management to enhance client outcomes.
- Facilitate consultant-based technical assistance in project management, improving overall efficiency.
- Conduct client intake, orientation, and assessment to identify specific needs.
- Create individualized learning plans tailored to client requirements.
- Provide coaching to clients for skill development and goal achievement.
- Track data and evaluate program effectiveness for informed decision-making.
- Compile project reports to communicate progress and insights to stakeholders.
- Perform site visits to clients to ensure adherence to project objectives.
General Manager
The Wrigley Appalachian Eatery
08.2023 - 02.2026
- Maximized efficiency by coaching and mentoring at least 15 personnel at a time on management principles, industry practices, company procedures, and technology systems.
- Built and maintained relationships with local small businesses to strengthen community partnerships and drive regional growth
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Front of House Manager
The Wrigley Appalachian Eatery
05.2022 - 08.2023
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining a positive customer environment.
- Encouraged staff to achieve high levels of performance to perform at peak efficiency and quality.
Kitchen Shift Lead
The Wrigley Appalachian Eatery
09.2018 - 10.2021
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Elder Care Taker
Self Employed Services
02.2014 - 07.2018
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Expertise - Leadership Training
Ridgeway - A Transformative Leadership Experience
06-2024
High School Diploma -
Barbourville Independant
Barbourville, KY05-2013
Skills
- Advertising and marketing
- Branding
- Customer retention
- Effective leader
- Consistently meet goals
- Contract negotiations
- Deadline oriented
- Budget allocation
- Efficient multi-tasker
- Departmental operations management
- New business development
- Networking
Accomplishments
- Staffing - Worked directly with ownership to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in major growth of customer base.
- Systems Development - Authored and deployed standardized systems for internal reviews, inventory management and financial analysis, enhancing accountability and operational clarity company wide.
Volunteer Work
Supported local food systems through Grow Appalachia by constructing community and school gardens, providing garden resources and facilitating hands-on gardening classes
Timeline
Business Support Specialist
Mountain Association
02.2026 - Current
General Manager
The Wrigley Appalachian Eatery
08.2023 - 02.2026
Restaurant Front of House Manager
The Wrigley Appalachian Eatery
05.2022 - 08.2023
Kitchen Shift Lead
The Wrigley Appalachian Eatery
09.2018 - 10.2021
Elder Care Taker
Self Employed Services
02.2014 - 07.2018
Expertise - Leadership Training
Ridgeway - A Transformative Leadership Experience
High School Diploma -
Barbourville Independant