JOHN MELENDEZ
Edmond,OK
Summary
Wireless sales and service professional specializing in consultative selling for multi-line wireless internet, TV, and protection plan configurations. Provides clear recommendations based on product knowledge to address customer needs and resolve concerns. Supports customer acquisition, retention, and account expansion through option comparisons and decision guidance.
Overview
11
11
years of professional experience
Work History
Wireless Sales Professional / Premier Service Consultant
AT&T Mobility
Edmond, Oklahoma
2015.10 - Current
- - Recommend tailored wireless plans, smartphones, eSIM solutions, internet and TV services, insurance plans, and multi-line configurations based on customer needs and usage requirements.
- - Consult with customers to identify wireless, internet, TV, device, product protection, usage, service, and budget needs.
- - Sell internet and TV services by explaining available features, pricing, service options, and benefits to help customers select appropriate solutions.
- - Sell insurance and product protection plans that help cover eligible wireless devices and related products against covered damage, loss, theft, or other qualifying issues.
- - Evaluated plans, pricing structures, devices, services, and coverage options to empower customers in making informed purchasing decisions.
- - Identified opportunities to expand customer relationships by recommending additional lines, device upgrades, internet and TV services, insurance plans, and relevant wireless products.
- - Apply consultative selling techniques to explain product features, compare service and coverage options, address objections, and guide customers through purchasing decisions.
- - Built customer trust through professional communication and tailored, solution-oriented recommendations.
- - Use Opus, Telegence, and Customer Connect to support customer interactions and sales-related responsibilities.
- - Help coworkers strengthen product knowledge and sales skills by sharing information, answering questions, and providing practical guidance.
- - Adapt sales conversations to changing product offerings, customer expectations, and sales priorities while following established procedures and policies.
- - Collaborate with leadership and colleagues to support sales objectives, maintain service standards, and deliver a consistent customer experience.
Education
High School Diploma -
William L. High School
Jersey City, New JerseySkills
- - Wireless, Internet, and TV Sales
- - Consultative sales
- - Wireless Telecommunications Solutions
- - Wireless solutions
- - Internet and TV Services
- - Insurance plan sales
- - Wireless Device Insurance
- - Multi-Line Wireless Solutions
- - Multi-Line Setup
- - Account development
- - Upselling and Cross-Selling
- - Customer retention
- - Customer Engagement
- - Needs assessment
- - Product knowledge
- - Pricing recommendations
- - Objection handling
- - Sales Analytics
- - Sales Data Management
- - Sales Tool Utilization
- - Sales compliance
- - Sales mentoring
- - Client Relationship Management
- - Relationship management
- - Communication management
- - Cross-Functional Collaboration
- - Customer experience
- - Sales expertise
- Cross-Functional Collaboration
KEY SALES ACHIEVEMENT
- Top 5 Sales Representative — Five Consecutive Years
- Recognized among the Top 5 sales representatives within the organization or sales group for five consecutive years, demonstrating sustained sales performance and the ability to succeed in a competitive telecommunications sales environment.
ADDITIONAL QUALIFICATIONS
- - More than 10 years of telecommunications industry experience.
- - Experience selling wireless, internet, TV, and insurance plans for telecommunications products.
- - Strong customer communication, relationship-building, and problem-solving skills.
- - Experience supporting coworkers with product knowledge and sales development.
- - Experience identifying additional product and service opportunities through consultative selling.
- - Transferable skills applicable to business customer relationships, account development, and SMB sales.
Timeline
Wireless Sales Professional / Premier Service Consultant
AT&T Mobility
2015.10 - Current
High School Diploma -
William L. High School