John Mertz
Frankfort,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Case Manager Specialist
Cabinet For Health And Family Services
Frankfort, KY
04.2014 - 08.2021
- Educated clients about available resources and how to access them effectively.
- Assisted individuals with eligibility for available benefits.
- Maintained accurate documentation of case notes in the computer system according to regulations.
- Assisted clients with completing applications for benefits such as food stamps or Medicaid.
- Participated in team meetings and professional development activities to stay current on best practices in case management.
Head of Security Operations
DaVassa
Lexington, KY
07.2006 - 10.2009
- Created and maintained a safe working environment by implementing access control measures and conducting regular risk assessments.
- Monitored real-time surveillance footage from multiple cameras located throughout the premises.
- Conducted investigations into suspicious activities or potential threats in order to prevent any untoward incident from happening.
- Kept staff aware of security and safety concerns with regular meetings and drills.
Police Officer
Greenfield Police Department
Greenfield, OH
02.1996 - 09.2001
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Provided testimony in court when necessary concerning investigations conducted.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Developed positive relationships with members of the community through outreach programs.
Education
United States Marine Corp
Nursing
Bluegrass Community And Technical College
Lexington, KYSkills
- Client Advocacy
- Needs Assessment
- Utilization review
- Customer Service
- Task Prioritization
- Community Relations
- Law Enforcement
- Conflict resolution tactics
Accomplishments
- Meritorious Mast 1990 Marine Corp
- Officer of the Year
- Numerous awards for perfect attendance/employee of the month
Timeline
Case Manager Specialist
Cabinet For Health And Family Services
04.2014 - 08.2021
Head of Security Operations
DaVassa
07.2006 - 10.2009
Police Officer
Greenfield Police Department
02.1996 - 09.2001
United States Marine Corp
Nursing
Bluegrass Community And Technical College