Open To Work
John Mico Lamputi
Iloilo City,Philippines
Work Preference
Summary
Results-driven Team Lead with over 3 years of experience supporting US-based healthcare accounts with calendar management, email triage, and project coordination. Proficient in Microsoft Office applications. Consistently maintained client relations by hitting operational metrics. Known for proactive communication, attention to detail, and reliability.
Overview
3
3
years of professional experience
Work History
Team Lead
Sagility Philippines
08.2023 - 02.2026
- Supervised a team of 19 schedulers/customer service representatives, hitting their operational metrics.
- Presented business update during Weekly Business Review
- Facilitated the team's 3rd and 5th review sessions.
- Facilitated the monthly engagement activities of the program
- Conducted final interviews to assess applicant qualifications and ensure alignment with organizational needs.
- Achieved 90% reduction of client backlogs from October 2023 to April 2025, ensuring sustained operational efficiency and improved client satisfaction.
- Earned consecutive recognition as Top Team Lead across all four quarters of 2025 during the Circle of Champions awards, underscoring consistent delivery of operational excellence, team performance optimization, and customer satisfaction leadership
Customer Service Representative
Sagility Philippines
12.2022 - 07.2023
- Consistent top agent for 6 months, delivering 100% adherence to schedules, meeting quality scores, and maintaining flawless attendance with a minimal absenteeism rate
- Received consecutive recognitions for exemplary performance in 1st and 2nd quarter 2023.
- Scheduled radiology examinations for 60+ patients daily, ensuring timely and accurate service.
Education
Bachelor of Secondary Education - English
Northern Iloilo State University
Estancia, Iloilo City, Philippines01-2022
Skills
- Healthcare Management
- Regulatory Compliance
- Operation Management
- Workflow management
- Process Improvement
- Patient scheduling
- Client Support
- Escalation handling
- Scheduling support
- Cross-timezone scheduling
- Data Management
- AI Utilization
- Team Coordination
- Visual Communication
- Adaptability and Flexibility
- Meeting minutes
Languages
Fluent, Native
Remote Work Readiness
Converge 50 Mbps, Globe prepaid 5g mobile data, HP Windows 11, Noise-canceling headset, HD 4k Webcam, Dedicated home office | Quiet environment | Professional video-call background, Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones
Tech Proficiency
- Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
- Microsoft 365 applications
- Google Meet
- Zoom
- Citrix
- RIS Erad
- Helpjuice
- Ring Central
- Telcor
- Medforce
- Copia
- Capcut
- Canva
- ScerIS
Timeline
Team Lead
Sagility Philippines
08.2023 - 02.2026
Customer Service Representative
Sagility Philippines
12.2022 - 07.2023
Bachelor of Secondary Education - English
Northern Iloilo State University