John Miller
St. Petersburg,FL
Summary
I have enjoyed and learned important lessons in my years at FedEx. Being a P & D Manager has provided an excellent road map to build and enhance the skills and abilities that I now provide. Participating in the Quality Assurance process For PIEA and CLWA, as well as other facilities within our District, has excited me to move from my current position. It is a challenge that I look forward to and I meet my challenges, as can be attested by my past evaluations and awards. I have the skills, abilities, and desire to tackle this job with enthusiasm and determination. I realize the transformation of Network 2.0 will be a challenge for all employees. We will be bringing two distinctive operations, Legacy Ground and Legacy Express, into one solid and productive company. This Quality Process Specialist Position will be essential to the success of merging our operations for stronger compliance and reporting processes.
Overview
11
11
years of professional experience
Work History
P & D Manager
FedEx
Pinellas Park, Florida
06.2015 - Current
- Streamlined daily operations to optimize package handling and delivery processes.
- Oversaw staff training programs to elevate team performance and service quality.
- Implemented safety protocols and conducted safety meetings to ensure a secure work environment.
- Facilitated team meetings to review goals and improve employee engagement initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance in priority metrics.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Member of district-wide OVR team for Central Florida.
- Facilitated testing in various facilities throughout the district as directed by the Quality Process Specialist.
- Participated in Pre-Audits for compliance as requested by Senior Managers in Central Florida District.
- Completed monthly testing in FCSA for PIEA and oversaw new manager training on testing in FCSA at CLWA.
- Recorded CAPS for weekly failed testing in FCSA and engaged with Quality Process Specialist to address issues.
- Results oriented in analyzing and correcting processes to close CAPS in timely and efficient manner.
Education
Bachelor of Science - Safety And Emergency Management And Planning
Saint Petersburg College
Clearwater, FL08-2014
Associate of Science - Forensic Science
Saint Petersburg College
Clearwater01-2012
Associate of Arts -
Saint Petersburg College
Clearwater, FL01-2012
Skills
- Excellent verbal and written communication skills
- Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals
- Ability to identify problems and solve effectively
- Operational efficiency
- Knowledge of concepts, practices, policies and procedures related to FedEx operations
- Active listening skills to create efficient operations and encourage team participation
- Able to identify and run different Analytical reports such as Power Bi, EOPS, FWR, CSM, CSM Survival Guide, TRACS III to aid in processes and compliance
Accomplishments
- Five-STAR Recipient 2025
- Purple Voice Score past 6 years exceeding 95%
- Dangerous Goods Certification
- LEC Environmental Certification
Timeline
P & D Manager
FedEx
06.2015 - Current
Bachelor of Science - Safety And Emergency Management And Planning
Saint Petersburg College
Associate of Science - Forensic Science
Saint Petersburg College
Associate of Arts -
Saint Petersburg College