John Miller
Hagerstown,MD
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
Hagerstown, Maryland
2025.02 - Current
- Supervised daily store operations and front-end service at Dollar General.
- Scheduled team shifts and coordinated coverage for store needs.
- Trained associates on register procedures, stocking, and customer service.
- Handled cash office tasks, deposits, and daily reconciliation.
- Managed inventory counts, replenishment, and merchandise presentation standards.
- Enforced safety, loss prevention, and compliance procedures throughout store.
- Resolved customer concerns and supported positive shopping experiences.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Trainer/Package Handler
FedEx ground
Hagerstown, Maryland
2015.07 - 2019.01
- Trained new package handlers on FedEx Ground safety and sortation procedures.
- Demonstrated proper scanning, labeling, and tracking methods during daily operations.
- Coached team members on loading, unloading, and trailer organization standards.
- Monitored trainee performance and corrected errors in package handling tasks.
Education
Some College (No Degree) - Psychology
Hagerstown Community College
Hagerstown, MDSkills
- Inventory control
- Cash reconciliation
- Shift scheduling
- Loss prevention
- Team supervision
- Clear communication
- Decision making
- Conflict resolution
- Attention to detail
- Team building
- Multitasking and organization
- Process improvements
- Leadership development
- Operations management
- Strategic thinker
- Delegating work
Accomplishments
• Consistently earned a sales bonus every quarter while also achieving a loss prevention bonus in multiple stores.
• Successfully opened and launched a new store, exceeding sales and loss prevention expectations.
Timeline
Store Manager
Dollar General
2025.02 - Current
Trainer/Package Handler
FedEx ground
2015.07 - 2019.01
Some College (No Degree) - Psychology
Hagerstown Community College