John Mingus
Des Moines,IA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
40
40
years of professional experience
Work History
Guest Service Representative
Drake University
Des Moines, IA
1991.11 - Current
Guest Service Representative
Iowa Events Center
Des Moines, IA
1991.10 - Current
- Directs the patron to their assigned seats for multiple events.
- Assists patrons in locating areas within the arena.
- Works with security if needed.
- Ability to build a good rapport with patrons.
3PL Customer Support Representative
Yellow Freight
Urbandale, Iowa
1996.08 - 2021.08
- Provided technical support to customers via phone, email and chat..
- An overall knowledege of Windows systems used for Customer Service.
- Provide professional and courteous customer service on a consistent basis.
- Ability to build a good rapport with both consumers and internal customers.
- Helped with training of new hires.
- Extensive experience in working with 3rd party Freight Carriers within the Freight Industry.
Payroll Technician
Principal Financial Group Inc
Des Moines, IOWA
1991.10 - 1996.08
- Processed payroll data, including hours worked, taxes withheld, and deductions for benefits.
- Calculated wages for new hires and existing employees based on time sheets, overtime payments, and other compensation-related information.
- Ensured accuracy of employee tax withholding forms by verifying payroll records.
Payroll Technician
Greyhound Lines, Inc.
Des Moines, IOWA
1985.05 - 1990.06
- Processed payroll data, including hours worked, taxes withheld, and deductions fo
- Calculated wages for new hires and existing employees based on time sheets, overtime payments, and other compensation-related information.
Education
Diploma - Computer Programming
Business Institute of Technology
Cedar Falls, IA1984-11
Associate in JR Accounting - Accounting
Hawkeye Community College
Waterloo, IA1984-05
High School Diploma -
Waterloo East High School
Waterloo, IA1979-05
Skills
- Customer Servise (10 years) Call Center (10 years)
- Guest Services (10 years)
- Problem-solving abilities
- Record-keeping
- Team building
- Basic accounting
Accomplishments
- Received award from Drake University for 32 years of dedication.
Timeline
3PL Customer Support Representative
Yellow Freight
1996.08 - 2021.08
Guest Service Representative
Drake University
1991.11 - Current
Guest Service Representative
Iowa Events Center
1991.10 - Current
Payroll Technician
Principal Financial Group Inc
1991.10 - 1996.08
Payroll Technician
Greyhound Lines, Inc.
1985.05 - 1990.06
Diploma - Computer Programming
Business Institute of Technology
Associate in JR Accounting - Accounting
Hawkeye Community College
High School Diploma -
Waterloo East High School