John Minter
Springfield
Summary
Student support professional with 15+ years of experience in higher education, specializing in cross-functional coordination, student engagement, and program development. Proven ability to build partnerships, track and analyze student data, and connect students to resources that support academic success and career readiness.
Overview
25
25
years of professional experience
Work History
Specialist, Student Support
Clark State College
07.2019 - Current
- Co-developed and scaled the Office of Student Support from pilot phase to a high-impact campus resource addressing barriers to student retention and completion.
- Serve as a central coordination point across departments, connecting students with institutional and community resources.
- Collect, track, and analyze student engagement data to identify trends and support institutional reporting and decision-making.
- Build and maintain strategic partnerships with internal stakeholders and external organizations, including community agencies and multi-county service providers.
- Expanded service access from one to five counties, increasing student connectivity to workforce and public assistance resources.
- Designed and implemented student support initiatives (grab-and-go station; expanded food pantry services) to improve engagement and access.
- Collaborated with IT and campus partners to streamline the student laptop loaner program, improving accessibility and efficiency.
- Coordinated textbook and course material assistance programs and managed the E-Campus textbook scholarship program for 5+ years, ensuring equitable distribution and tracking utilization.
- Act as a referral hub for faculty and staff supporting students navigating academic and non-academic challenges impacting persistence and career readiness.
Customer Service Specialist
Clark State College
10.2009 - 06.2019
- Supervised student employees and managed front-line operations for the Financial Aid office.
- Delivered high-volume customer service, resolving complex student financial aid inquiries via phone, email, and in-person.
- Processed, documented, and maintained financial aid records in compliance with federal regulations; gained access to NSLDS, COD, and FAA Access.
- Advanced responsibilities included financial aid verification, SAP appeals, and eligibility processing.
- Troubleshot processing issues within Colleague by navigating multiple system workflows.
- Managed scholarship postings, coordinated private loan fund distribution, and prepared records for secure retention and purging.
- Completed ongoing professional development in financial aid regulations and compliance.
Operations Specialist / Student Employment Representative
Antioch College
09.2001 - 06.2008
- Processed and managed admissions application data, ensuring accuracy of FAFSA documentation and supporting materials.
- Developed and maintained organized filing systems segmented by recruitment territories.
- Supervised and trained six work-study students; coordinated communications and mailings for prospective and admitted students.
- Served as IT liaison between Admissions, Financial Aid, and IT; provided technical support and supported implementation/training for Recruitment Plus software.
- Imported and reviewed ISIR data, resolved errors, and communicated next steps to students.
- Managed student payroll processes and ensured compliance with federal work-study guidelines; liaised between students, employers, and supervisors on employment eligibility and documentation.
Education
GED -
Springfield South High School
Springfield, OH06-1987
Associate of Science - Criminal Justice
Clark State Community College
Springfield, OH05-2027
Skills
- Cross-Department Coordination
- Student Engagement & Support Services
- Program Development & Implementation
- Data Tracking & Reporting
- Relationship Building with Internal & External Partners
- Event Coordination & Outreach
- Financial Aid Systems & Compliance
- Colleague (Ellucian) & Microsoft Office Suite
- Problem Solving & Process Improvement
Websites
Timeline
Specialist, Student Support
Clark State College
07.2019 - Current
Customer Service Specialist
Clark State College
10.2009 - 06.2019
Operations Specialist / Student Employment Representative
Antioch College
09.2001 - 06.2008
GED -
Springfield South High School
Associate of Science - Criminal Justice
Clark State Community College
Institutional Leadership and Committee Engagement
- Staff Senate Member (2014)
- Safety Committee Member (2014); Staff Chair (2015–2016)
- Diversity Committee Member (2016–2017); Staff Chair (2026)
- Emergency Response Team (2016–2020)
- Caring Campus Initiative (2024 – Present)
- Employee Engagement Committee (08/2025 – Present)
- Contributor to SPARC Strategic Planning Initiatives (FY19–FY22) and Transform Clark State Initiative (FY20)
- Leadership development: SOAR Cohort (2017); Presidential Fellow (2018)
Institutional Leadership & Committee Engagement
- Staff Senate Member (2014)
- Safety Committee Member (2014); Staff Chair (2015-2016)
- Diversity Committee Member (2016-2017); Staff Chair (2026)
- Emergency Response Team (2016-2020)
- Caring Campus Initiatives (2024-Present)
- Employee Engagement Committee (08/2025-Present)