JOHN MONTGOMERY
Dallas,TX
Summary
Dedicated and detail-oriented Customer Service Representative with a proven track record of delivering exceptional customer experiences. Skilled in handling high-volume calls, resolving customer issues efficiently, and maintaining a positive and professional demeanor. Strong communicator with the ability to empathize with customers while providing accurate information and effective solutions. Adept at working in fast-paced environments and meeting performance goals consistently.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
Lancaster, TX
05.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Increased sales through effective merchandising strategies and targeted promotions
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Conducted employee performance evaluations, providing constructive feedback for growth and development
Customer Service Representative
Sagility
03.2023 - 07.2024
- Handled incoming calls promptly and professionally, ensuring customer satisfaction
- Researched and provided effective resolutions to customer inquiries
- Accurately documented call details to maintain accurate records
- Communicated empathetically and diplomatically with clear, professional articulation
- Consistently met team goals for quality and customer satisfaction
Production Technician
Georgia-Pacific
Waxahachie, TX
01.2021 - 05.2022
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules
- Trained new team members on equipment operation, safety protocols, and company policies
- Performed setup of production equipment to establish optimal performance
- Assisted in quality control measures by performing routine inspections of products
- Improved product quality with meticulous monitoring of manufacturing parameters
Customer Service Representative
Starwood Hotels
Bastrop, LA
08.2020 - 01.2021
- Managed high-stress situations effectively while resolving disputes or conflicts
- Resolved customer complaints with empathy, increasing customer loyalty
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations
- Contributed to sales growth by upselling products and services
Education
Bachelor of Science - Kinesiology Sports Management
Grambling State University
Grambling, LA05.2025
High School Diploma -
Bastrop High School
Bastrop, LA05.2021
Skills
- Money handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff training and development
- Operations Management
- Recruiting and interviewing
- Marketing knowledge
- Customer Relationship Management (CRM)
- Compliance Understanding
- Sales Growth
- Decision making
- Multitasking abilities
- Problem-solving
- Time management
- Organizational skills
- Customer service
Timeline
Customer Service Representative
Sagility
03.2023 - 07.2024
Assistant Manager
Cinemark Theaters
05.2022 - 09.2024
Production Technician
Georgia-Pacific
01.2021 - 05.2022
Customer Service Representative
Starwood Hotels
08.2020 - 01.2021
Bachelor of Science - Kinesiology Sports Management
Grambling State University
High School Diploma -
Bastrop High School