I am a firm believer in expanded thinking to bridge the gap between customer & business. A company is only as strong as their bond with their consumer. The relationship between the two should be one of a family resemblance.
Work History
Online Personal Shopper Manager
11 Months
ShopRite | 2025.09 - Current
• Helping customers make the best possible purchases by providing advice, guidance and excellent customer service. • Supporting customers with placing orders and making payments via phone , online or in person • Advising clients on suitable substitutes for dated or discontinued or unavailable products • Reporting customer issues , supply shortages , and inferior products to management or department leaders immediately • Ensuring that business goals , deadlines and performance standards are met • Training and onboarding new hires to make sure they understand their roles • Setting goals for workers making sure the comply with the company's plans visions and standards • Monitoring employee productivity and providing constructive feedback and coaching
Online Personal Shopper
5 Years 8 Months
Walmart | 2020.01 - 2025.09
Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
Supporting customers with placing orders and making payments via the phone, online, or in person.
Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
Reporting customer issues, supply shortages, and inferior products to Management immediately.
Ensuring that business goals, deadlines and performance standards are met
Training and onboarding new hires to make sure they understand their roles
Setting goals for workers and making sure they comply with the company’s plans and vision
Monitoring employee productivity and providing constructive feedback and coaching
Prevents losses & damage by reporting irregularities, informing violators of policy & procedures, & restraining trespassers
Maintains organization’s stability & reputation by complying with legal requirements
Delegated proper procedures and made sure all posts were properly manned
Customer Experience Manager
1 Year
Five Below | 2016.01 - 2017.01
Overlooking the interviewing and hiring process
Acts as a liaison between customer service & other departments
Supervisor - Store Manager
3 Years
Delaware North Companies (Baltimore Orioles) | 2013.01 - 2016.01
Advise head of operations when securing new brand deals
Oversees all administrative functions in the business that involve leading & directing employees while delegating administrative tasks, such as accounting, paperwork, & payroll
Directs & coordinates activities of one or more departments, such as engineering, operations or sales, or a major division of the business organization
Budgets payroll and other expenses
Delegate while providing assistance & motivation creating a supportive & growing work environment
Aids chief administrative officers in formulating & administering organization policies
Interviewing & recruiting new staff
Supervises departmental managers & organizes training