PERSONAL PROFILE
Overview
Work History
Education
Skills
Certification
Timeline

John Moore

ShopRite
MD
1
Certification
14
years of professional experience

I am a firm believer in expanded thinking to bridge the gap between customer & business. A company is only as strong as their bond with their consumer. The relationship between the two should be one of a family resemblance.

Work History

Online Personal Shopper Manager

11 Months
ShopRite | 2025.09 - Current

• Helping customers make the best possible purchases by providing advice, guidance and excellent customer service. • Supporting customers with placing orders and making payments via phone , online or in person • Advising clients on suitable substitutes for dated or discontinued or unavailable products • Reporting customer issues , supply shortages , and inferior products to management or department leaders immediately • Ensuring that business goals , deadlines and performance standards are met • Training and onboarding new hires to make sure they understand their roles • Setting goals for workers making sure the comply with the company's plans visions and standards • Monitoring employee productivity and providing constructive feedback and coaching

Online Personal Shopper

5 Years 8 Months
Walmart | 2020.01 - 2025.09
  • Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
  • Supporting customers with placing orders and making payments via the phone, online, or in person.
  • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
  • Reporting customer issues, supply shortages, and inferior products to Management immediately.
  • Ensuring that business goals, deadlines and performance standards are met
  • Training and onboarding new hires to make sure they understand their roles
  • Setting goals for workers and making sure they comply with the company’s plans and vision
  • Monitoring employee productivity and providing constructive feedback and coaching

Security Enforcement Officer

2 Years
First Response Security | 2018.01 - 2020.01
  • Secures premises & personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, & access points, & permitting entry
  • Prevents losses & damage by reporting irregularities, informing violators of policy & procedures, & restraining trespassers
  • Maintains organization’s stability & reputation by complying with legal requirements
  • Delegated proper procedures and made sure all posts were properly manned

Customer Experience Manager

1 Year
Five Below | 2016.01 - 2017.01
  • Overlooking the interviewing and hiring process
  • Acts as a liaison between customer service & other departments

Supervisor - Store Manager

3 Years
Delaware North Companies (Baltimore Orioles) | 2013.01 - 2016.01
  • Advise head of operations when securing new brand deals
  • Oversees all administrative functions in the business that involve leading & directing employees while delegating administrative tasks, such as accounting, paperwork, & payroll
  • Directs & coordinates activities of one or more departments, such as engineering, operations or sales, or a major division of the business organization
  • Budgets payroll and other expenses
  • Delegate while providing assistance & motivation creating a supportive & growing work environment
  • Aids chief administrative officers in formulating & administering organization policies
  • Interviewing & recruiting new staff
  • Supervises departmental managers & organizes training
  • Oversees stock control while placing orders

Education

High School Diploma

Reservoir High School | Fulton, MD

Skills

Scheduling
Budgeting
Customer Relations
Procurement Buying
Coordinating
Building consumer relations
Team Building
Proficient in Microsoft Office

Certification

Maryland State Police Guard License

Timeline

Online Personal Shopper Manager

ShopRite
2025.09 - CurrentRead More

Online Personal Shopper

Walmart
2020.01 - 2025.09Read More

Security Enforcement Officer

First Response Security
2018.01 - 2020.01Read More

Customer Experience Manager

Five Below
2016.01 - 2017.01Read More

Supervisor - Store Manager

Delaware North Companies (Baltimore Orioles)
2013.01 - 2016.01Read More

Reservoir High School

High School Diploma
Read More
John Moore