Gisselle Gomez
Dunkin' Donuts
Pawtucket
6
years of professional experience
Motivated and results-driven customer service professional with over two years of experience, eager to bring strong communication and problem-solving skills to a new opportunity. Known for exceeding customer expectations and contributing to team success with honesty, punctuality, and dedication.
Skilled in delivering exceptional service in fast-paced retail environments, with expertise in customer interaction and cash handling. Efficiently manages downtime by completing tasks and finding ways to improve service and reduce waste. Adaptable and quick to learn, ready to transition into a role that values multitasking, efficiency, and customer-focused solutions.
Work History
Online Personal Shopper Manager
2 Years 8 Months- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Cashier and Costumer Service
1 Year 1 Month- Customer experience: Consistently provided friendly and professional service, greeting customers and answering questions about store products and services, resulting in high customer satisfaction ratings
- Ensured compliance: Adhered to strict age verification procedures for alcohol and tobacco purchases, promoting responsible retail practices
- Maintained operational efficiency: Handled cash, check, credit card, gift card, and automatic debit transactions with accuracy and speed, contributing to smooth checkout operations
- Supported store maintenance: Assisted with keeping shelves stocked and organized when needed, ensuring a positive shopping environment
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Barista
1 Year 3 Months- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Crafted high-quality coffee beverages to meet customer preferences and standards.
Education
- Business Administration and Management
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Active listening
Critical thinking
Data entry
Problem resolution
Payment processing
Client relations
Scheduling
Product knowledge
LANGUAGES
English (Fluent)
Spanish (Fluent)
Interests
Photography
Road Trips
Adventure Travel
Music
Gym Workouts
Running
Timeline
Barista
Dunkin' Donuts
09.2023 - 12.2024Read More
Cashier and Costumer Service
Stop and Shop
07.2022 - 08.2023Read More
Online Personal Shopper Manager
Safeway
05.2019 - 01.2022Read More
Del Mar High School
High School Diploma
Read More
Community College of Rhode Island
from Business Administration and Management
Read More