Gisselle Gomez
Pawtucket
Summary
Motivated and results-driven customer service professional with over two years of experience, eager to bring strong communication and problem-solving skills to a new opportunity. Known for exceeding customer expectations and contributing to team success with honesty, punctuality, and dedication.
Skilled in delivering exceptional service in fast-paced retail environments, with expertise in customer interaction and cash handling. Efficiently manages downtime by completing tasks and finding ways to improve service and reduce waste. Adaptable and quick to learn, ready to transition into a role that values multitasking, efficiency, and customer-focused solutions.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper Manager
Safeway
05.2019 - 01.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Cashier and Costumer Service
Stop and Shop
07.2022 - 08.2023
- Customer experience: Consistently provided friendly and professional service, greeting customers and answering questions about store products and services, resulting in high customer satisfaction ratings
- Ensured compliance: Adhered to strict age verification procedures for alcohol and tobacco purchases, promoting responsible retail practices
- Maintained operational efficiency: Handled cash, check, credit card, gift card, and automatic debit transactions with accuracy and speed, contributing to smooth checkout operations
- Supported store maintenance: Assisted with keeping shelves stocked and organized when needed, ensuring a positive shopping environment
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Barista
Dunkin' Donuts
09.2023 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Crafted high-quality coffee beverages to meet customer preferences and standards.
Education
Business Administration and Management
Community College of Rhode Island
Warwick, RI05-2025
High School Diploma - undefined
Del Mar High School
San Jose, CA06.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Client relations
- Scheduling
- Product knowledge
LANGUAGES
English (Fluent)
Spanish (Fluent)
Interests
- Photography
- Road Trips
- Adventure Travel
- Music
- Gym Workouts
- Running
Timeline
Barista
Dunkin' Donuts
09.2023 - 12.2024
Cashier and Costumer Service
Stop and Shop
07.2022 - 08.2023
Online Personal Shopper Manager
Safeway
05.2019 - 01.2022
High School Diploma - undefined
Del Mar High School
Business Administration and Management
Community College of Rhode Island
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