John Morrell
Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
41
41
years of professional experience
Work History
Patient Services Representative
UPMC Northwest
03.2020 - Current
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Insurance Sales Agent
Daniel E. Conville Agency
08.2008 - 12.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Store Manager
Rent A Center Warehouse & Retail Store
08.1998 - 04.2008
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Hospital Corpsman Third Class
US Navy
03.1983 - 03.1989
- Supported medical staff in providing patient care in high-demand hospital environment.
- Updated medical records in EMR system and double-checked data for accuracy.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
Education
No Degree - Information Technology
DeVry
Phoenix, AZNo Degree - Business Administration And Management
Southwestern College
Chula Vista, CAHigh School Diploma -
Hilltop High School
Chula Vista, CA06.1980
Skills
- [Type] Coding Understanding
- Appointment Scheduling
- Insurance Verifying
- Medical Billing
- Medical Insurance
- Payment Collection
- HIPAA Compliance
- Customer Service
Timeline
Patient Services Representative
UPMC Northwest
03.2020 - Current
Insurance Sales Agent
Daniel E. Conville Agency
08.2008 - 12.2019
Store Manager
Rent A Center Warehouse & Retail Store
08.1998 - 04.2008
Hospital Corpsman Third Class
US Navy
03.1983 - 03.1989
No Degree - Information Technology
DeVry
No Degree - Business Administration And Management
Southwestern College
High School Diploma -
Hilltop High School
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