John Muguku
Renton
Summary
Dynamic Sales Manager with expertise in driving revenue growth and client retention strategies. Proven track record in enhancing customer engagement and leading teams to exceed sales targets.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Sales Manager
cardot
Tacoma
01.2025 - Current
- Managed sales team to enhance customer engagement and satisfaction.
- Implemented sales strategies to drive revenue and achieve monthly targets.
- Built strong relationships with clients to foster long-term partnerships.
- Managed daily operations of sales department, including supervision of staff members.
Customer Service Representative
Tekniton
Kent
05.2025 - 11.2025
- Assisted customers with product inquiries and order processes.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to streamline service procedures and enhance efficiency.
- Engaged with customers on various platforms to ensure a positive experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Depot Manager
Kenya Pipeline Company
Nairobi
06.2017 - 12.2024
- Oversaw daily depot operations for efficient fuel distribution.
- Managed inventory levels and coordinated stock replenishment efforts.
- Ensured compliance with safety regulations and industry standards.
- Developed schedules for team members to optimize workflow.
- Monitored equipment maintenance and addressed technical issues promptly.
- Collaborated with logistics teams to streamline supply chain processes.
- Maintained accurate records of incoming and outgoing shipments as well as any discrepancies between actual receipts or deliveries and paperwork.
- Managed daily operations of the depot, including personnel management, scheduling and inventory control.
SHEQ officer
KENGAS Group Limited
Nairobi
01.2015 - 05.2017
- Conducted regular site inspections to identify potential safety hazards and compliance issues.
- Facilitated safety training sessions for employees to enhance awareness and knowledge.
- Collaborated with management to investigate incidents and recommend corrective actions.
- Monitored environmental regulations to ensure compliance with local laws and standards.
- Prepared detailed reports on safety performance and regulatory compliance for stakeholders.
- Engaged with teams to promote a culture of safety and proactive risk management.
Education
Bachelor of Science - Political Science And Government
University of Nairobi
Nairobi, Kenya11-2014
Programming Courses - Information Technology
Graffins College
Nairobi, Kenya11-2011
Skills
- Customer relationship management
- Sales strategy development
- Team leadership
- Revenue growth strategies
- Client retention strategies
- Conflict resolution
Languages
Swahili
Professional
English
Professional
Certification
Defensive Driving
References
References available upon request.
Timeline
Customer Service Representative
Tekniton
05.2025 - 11.2025
Sales Manager
cardot
01.2025 - Current
Depot Manager
Kenya Pipeline Company
06.2017 - 12.2024
SHEQ officer
KENGAS Group Limited
01.2015 - 05.2017
Bachelor of Science - Political Science And Government
University of Nairobi
Programming Courses - Information Technology
Graffins College