JOHN NELSON
Suffield,CT
Summary
Proficient in establishing strong customer relationships to understand needs and deliver effective solutions. Experienced in premises monitoring, CCTV, and screening techniques with a focus on Asset Protection. Recognized for contributions and performance in the field. Detail-oriented and proactive in identifying and diffusing potential issues while seeking a long-term role with opportunities for advancement.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Area Asset Protection Partner
Sephora
, CT
06.2025 - Current
- Oversaw 5 locations across CT and MA markets.
- Ran monthly shrink meetings with stores to review compliance, recognize wins, and identify improvement areas.
- Identified and investigated possible internal and external loss causes to develop solutions.
- Supported AP team within district to build skills and promote growth.
- Collaborate on complex ORC investigation across multiple retailers and agencies to identify total impact and solutions.
Asset Protection Partner
Sephora USA
Farmington, CT
10.2024 - 06.2025
- Support internal and external investigations across multiple locations to identify shrink trends and apply corrective actions.
- Assist with store training to drive team adherence to asset protection policies and procedures and improve compliance.
- Coach and train asset protection team members on skills needed to perform job duties effectively.
- Complete monthly store audits to support compliance across locations.
- Process apprehensions regularly in support of asset protection efforts.
- Partner with law enforcement across multiple states to assist with investigations.
- Provide court testimony related to investigations on behalf of Sephora.
- Support complex ORC investigations across multiple states.
- De-escalate situations professionally while protecting safety and client experience.
- Work with managers to align shrink reduction and safety initiatives.
Loss Prevention Detective
Homesense
Enfield, CT
04.2022 - 10.2024
- Supported internal and external investigations within multi-unit operations.
- Led district store meetings to review theft and safety trends with stores.
- Completed shrink reduction assessments across 10 stores to improve operations and lower shrinkage.
- Used exception-based reporting to review data and identify possible internal and external theft risks.
- Trained loss prevention staff to strengthen skills and meet job responsibilities.
- Processed shoplifters according to company policy.
- Partnered with TJX Companies National Task Force to support apprehension of organized retail crime suspects.
- Facilitated district store meetings to address theft and safety trends with stores.
- Maintained timely and organized records for internal and external theft reports.
- Improved store safety and security through strict procedures that minimized financial losses.
- Contributed to apprehension of organized retail crime suspects through collaboration with TJX Companies National Task Force.
- Strengthened district awareness of theft and safety trends through store-level meetings.
Target Security Specialist
Target
Enfield, CT
10.2020 - 02.2022
- Maintained presence at door to greet guests and support safe store environment.
- Reviewed CCTV footage during sales floor walks to spot discrepancies and strengthen loss prevention efforts.
- Helped with apprehensions and guest assistance, supporting recovery of unpaid merchandise.
- Completed receipt checks to help reduce theft.
- Tagged store items with security devices to prevent loss.
- Worked with multiple departments to support store safety and reduce theft.
- Completed audits on sales floor merchandise.
- Documented current theft cases and followed up with police department to help resolve issues.
- Assisted guests on sales floor by answering questions and giving guidance.
- Installed cameras and adjusted placements to monitor high-theft products.
Education
Bachelor of Science - Criminal Justice
Westfield State University
Westfield, MASkills
- Loss prevention strategies
- Risk management
- Safety protocols
- Data analysis tools
- Process improvement
- Reporting and documentation
- Operating practices
- Workplace security
- Public safety and security
- Problem-solving
- Time management skills
- Multi-Task Management
- Team leadership
- Conflict resolution
- Strong interpersonal skills
- Communication
- Approachable
Certification
Loss Prevention Qualification (LPQ)
Timeline
Area Asset Protection Partner
Sephora
06.2025 - Current
Asset Protection Partner
Sephora USA
10.2024 - 06.2025
Loss Prevention Detective
Homesense
04.2022 - 10.2024
Target Security Specialist
Target
10.2020 - 02.2022
Bachelor of Science - Criminal Justice
Westfield State University