John Ortiz
Medical Lake,WA
Summary
Dedicated food service professional with expertise in effective communication and customer service excellence. Skilled in muti-tasking and team collaboration. Proven ability to ensure food safety compliance while creating memorable guest experiences.
Overview
16
16
years of professional experience
Work History
Food service
Ecuadorian BBQ
Spokane, Washington
03.2015 - 07.2025
- Provided hospitality services such as food service or beverage distribution.
- Strictly adhered to all food preparation and safety protocols to ensure compliance with federal, state and local regulatory guidelines.
- Maintained cleanliness of food service area, including counters, equipment, and floors.
- Assisted Mr. Salazar in preparing salads, appetizers and desserts to speed up food service.
- Assisted in setting up and stocking food service area with necessary items.
- Pampered guests with attentive hands-on food service to create repeat business.
Food Service Assistant
Deaconess Hospital
Spokane, Washington
02.2013 - 02.2015
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Boosted customer satisfaction by quickly addressing and courteously resolving complaints with food or service.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Prepared specialty items, and custom orders to meet hospital patient requests.
Shuttle Bus Driver
Deaconess Hospital
Spokane, Washington
01.2011 - 02.2013
- Conducted routine vehicle safety checks to ensure operational readiness and passenger safety.
- Maintained shuttle bus cleanliness and ensured operational readiness.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported patients and staff safely around hospital grounds.
- Collaborated with security personnel for safe patient transportation procedures.
- Helped passengers feel comfortable by keeping pleasant temperatures and musical ambiance.
- Often stayed late as needed to accommodate the call shift staff members
- Assisted passengers with mobility challenges during boarding and disembarking.
Food Server
Gonzaga Preparatory School
Spokane, Washington
02.2009 - 12.2011
- Greeted students and guests in a friendly and welcoming manner.
- Took and processed food orders accurately in a fast-paced environment.
- Resolved customer inquiries and concerns promptly to enhance dining experience.
- Ensured that all cafeteria safety guidelines were followed at all times.
- Collaborated effectively with team members to ensure smooth service and enhance customer satisfaction.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Education
High School Diploma -
Queensborough Community College
Oakland Gardens, NY09-1984
Skills
- Food service background
- Effective communication
- Customer service excellence
- Food safety compliance
- Multi-tasking in service
- Team collaboration
Languages
Spanish
Professional
Affiliations
Neighborhood Food bank
Timeline
Food service
Ecuadorian BBQ
03.2015 - 07.2025
Food Service Assistant
Deaconess Hospital
02.2013 - 02.2015
Shuttle Bus Driver
Deaconess Hospital
01.2011 - 02.2013
Food Server
Gonzaga Preparatory School
02.2009 - 12.2011
High School Diploma -
Queensborough Community College