John Owens
San Angelo
Summary
Experienced with customer relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
21
21
years of professional experience
Work History
Account Manager
Airgas
San Angelo, TX
10.2018 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Built and maintained productive relationships with customers and internal partners. Acted as main point of contact in matters relating to client concerns and needs. Developed successful customer relationships and quickly resolved service requests to increase sales. Sourced new opportunities to introduce products and services to potential customers. Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients. Negotiated contracts and closed agreements to maximize profits.
Lease Operator
Laredo Petroleum
Midland, TX
10.2016 - 10.2018
- Gauged oil and gas production.
- Operated engines and pumps to shut off wells according to production schedules and to switch flow of oil into storage tanks.
- Repaired gas and oil meters and gauges.
- Monitored pumps and flow lines for gas and fluid leaks.
- Started compressor engines and diverted oil from storage tanks into compressor units and auxiliary equipment to recover natural gas from oil.
Branch Manager
Airgas
San Angelo, TX
06.2005 - 10.2016
- Managed and inspired team members to perform to full potential, driving branch profitability. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Planned work schedules to maintain adequate staffing levels. Disciplined employees to encourage compliance with company policies and procedures. Supported outside sales force in servicing and obtaining new business.
Education
Completed Coursework Towards In Some College (No Degree) - Business Management
Angelo State University
San Angelo, TXSkills
- Relationship Building
- Problem-Solving
- Qualifying Leads
- Verbal and Written Communication
- Strategic Account Planning
Timeline
Account Manager
Airgas
10.2018 - Current
Lease Operator
Laredo Petroleum
10.2016 - 10.2018
Branch Manager
Airgas
06.2005 - 10.2016
Completed Coursework Towards In Some College (No Degree) - Business Management
Angelo State University