John Parrish
Evansville
Summary
Dynamic professional with 25+ years of experience in mortgage lending, call center operations, and insurance services, leveraging strong negotiation and project management skills. Adept at fostering client relationships and delivering tailored financial solutions, committed to enhancing customer satisfaction through effective communication. Passionate about driving innovation and collaboration in financial services to meet evolving client needs and achieve sustainable growth.
Results-driven Call Center Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship building, conflict resolution, and upselling techniques. Excel in communication, active listening, and adaptability to thrive in fast-paced environments. Committed to achieving sales targets while maintaining exceptional service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
AT&T
Evansville
03.2025 - Current
- Managed inbound sales calls to promote AT&T products and services.
- Resolved customer inquiries and issues promptly, maintaining a high level of service quality and customer loyalty.
- Maintained up-to-date knowledge of product features and benefits to effectively address customer questions.
- Conducted needs assessments to identify opportunities for upselling and cross-selling, contributing to a 20% growth in average transaction value.
- Handled high-volume inbound calls while maintaining professionalism and a positive attitude.
Insurance Agent
Freeway Insurance
Evansville
02.2025 - 03.2025
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Conducted thorough risk assessments for clients, considering various factors including age, occupation, and medical history.
Mortgage Loan Officer
PRMI Mortgage
Evansville
11.2024 - 02.2025
- Developed and maintained relationships with clients to understand their financial needs and provide tailored mortgage solutions.
- Collaborated with real estate agents, underwriters, and other stakeholders to facilitate seamless loan processing and closings.
- Conducted thorough financial analyses and credit assessments to determine loan eligibility and risk levels.
- Utilized mortgage software and tools to streamline application and approval processes, enhancing efficiency and accuracy.
Mortgage Loan Officer
Geneva Financial
Evansville
06.2023 - 11.2024
- Developed marketing strategies aimed at increasing brand visibility within local communities served by company's branch office locations.
- Embraced company commitment to synergy, recognizing opportunities to refer new business to company.
- Assisted in resolving client issues related to loan applications, approval, or disbursement.
- Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations.
Branch Manager
GVC Mortgage
Evansville
06.2020 - 06.2023
- Oversaw the daily operations of the branch, ensuring compliance with company policies and procedures while fostering a positive work environment.
- Managed a team of 10 employees, providing coaching and performance feedback to enhance staff development and productivity.
- Assisted in the recruitment and onboarding process, enhancing the quality of new hires through effective selection techniques.
- Developed and maintained strong relationships with local businesses and community organizations to enhance the branch's visibility and support.
Education
Business - Diploma -
Bosse High School
Evansville, IN, USSkills
- Negotiation
- Business Development
- Project Management
- Lending
- Financial Services
- Customer Service
Certification
- Yearly required mortgage continuing education.
- Licensed Property and Casualty agent.
Languages
English, Native
Timeline
Call Center Sales Representative
AT&T
03.2025 - Current
Insurance Agent
Freeway Insurance
02.2025 - 03.2025
Mortgage Loan Officer
PRMI Mortgage
11.2024 - 02.2025
Mortgage Loan Officer
Geneva Financial
06.2023 - 11.2024
Branch Manager
GVC Mortgage
06.2020 - 06.2023
Business - Diploma -
Bosse High School