Yariel Montalvo
Orlando,FL
Summary
Proven sales representative with background in call center environments. Possess strong ability to build customer relationships, conduct needs analysis, and close deals effectively. Skills include problem-solving, multitasking, and communication. Made significant impact in previous roles by boosting sales figures through upselling techniques and ensuring high levels of customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Call Center Sales Representative
AmeriLife
Orlando, FL
02.2025 - 07.2026
- Managed inbound calls to identify customer needs and recommend suitable products.
- Generated sales through lead prospecting, cold calling, and negotiating favorable deals.
- Educated customers on tailored insurance product benefits to meet individual needs.
- Assisted customers with policy inquiries and provided detailed product information.
- Utilized CRM software to track customer interactions and sales opportunities.
- Collaborated with team members to develop effective sales strategies and improve service delivery.
- Conducted follow-up calls to ensure customer satisfaction and address concerns promptly.
- Maintained up-to-date knowledge of industry trends and AmeriLife offerings.
Retail Sales Associate
Tienda Donatos
Kissimmee, Florida
06.2023 - 01.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting products and answering inquiries.
- Provided product knowledge to enhance customer experience.
- Handled customer complaints with empathy and professionalism.
- Maintained store appearance through organization and cleanliness.
- Operated point-of-sale system for transactions and returns.
- Stocked shelves with merchandise and ensured proper placement.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
IBCK Educational Center
Kissimmee, FLSkills
- Customer relationship management
- CRM software utilization
- Sales strategy development
- Product education
- Call center service
- Technical support
- Negotiation skills
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Personal computer tech
- Personal Computer & Technical SupportRegularly assists parents, family members, and others with computer-related issues, including troubleshooting software and hardware problems, restarting and resetting systems, resolving connectivity issues, installing software, and helping maintain computers. Uses a methodical approach to identify problems and find practical solutions while learning new technology independently.
Timeline
Call Center Sales Representative
AmeriLife
02.2025 - 07.2026
Retail Sales Associate
Tienda Donatos
06.2023 - 01.2025
IBCK Educational Center